Fido Live Chat

Fido Live Chat

Fido Live Chat

SOLVED
Sid12
I'm a Participant Level 1

Fido Live Chat

Hello guys, I have recently joined Fido. I am enjoying it so far but Im trying to find out how to talk to a customer representative online, I went to my Account but I could not find a link for it. A step for step guide would be great Thanks! Smiley

Accepted Solution

Re: Fido Live Chat

Solved by Moderator

Hey @Community Smiley

I was going over this old thread. And I thought it would be easier to get the direct link to the live chat service.

 

You can find that here.

 

Hope this helps everyone.

View solution in context
59 REPLIES 59
Newone1
I'm a Participant Level 1

Hello why no body answer the phon for customer service

Hi @newone!

 

Welcome to the Community! All our lines are busy, we've been overwhelmed by requests, delays are longer in order to reach a live agent. Thanks for your patience!



jugroop
I'm a Participant Level 2

Hi there I want to upgrade my plan

Hey @jugroop

 

Welcome to the Community Smiley 

 

Were you trying to do that on your online account? 

 

Let us know, we'd be happy to help! 



Jaymark0195
I'm a Participant Level 1

hi! I would like to change my plan if it work at this moment. let know me what u think

Welcome to the community @Jaymark0195! Smiley

 

Did you know you can now make a plan change on Fido.ca > My account > Services > Mobile > Change plan? 

 

If you still need help, let us know and we'll be glad to send you a PM. 



Hey @Community Smiley

I was going over this old thread. And I thought it would be easier to get the direct link to the live chat service.

 

You can find that here.

 

Hope this helps everyone.



pak1
I'm a Participant Level 1

i purchased a prepaid sim yesterday but that is no working yet 

 

Hey pak1,

 

Welcome to the community!

 

Have you tried turning your phone off and back on again?

 

Does your screen display an error message?

 

 



francois4
I'm a Participant Level 1

where is live chat? thanks

 

**Edited to add clarification 

Welcome to the community francois4!

 

You can contact us by going Fido.ca > My account > Billing and Payments > Connect to live chat at the bottom of the page.

 

You can also click on the Contact Us > Fido Live Chat section at the bottom of the page. Click here to get a direct link to it. Hope this helps! Smiley



obengsika007
I'm a Participant Level 1

yes

 

@obengsika007 Do you need any help?

You can contact us via Facebook or Twitter if you need information on account specific information. 😃



mengfido
I'm a Participant Level 2

What happened to Fido Live Chat? I have been waiting for half hour. All the got is a blank page with the following message.

 

To avoid accidental ending of your chat session, please do not refresh this browser window.

If you are using a mobile device, please note that your session may disconnect if you receive a call, if your device

goes into sleep mode or if you are browsing on a different page during your chat session.

 
 

What is going on with Fido lately?

FidoStephane
Community Specialist

Hey there mengfido, 

 

That message is normal, it's just an FYI. 

 

We're really sorry about the long wait time. Our black Friday deals are so great that we’re overwhelmed with requests. 

Was there anything specific we can help you with? 

 

 



kelvintang
I'm a Participant Level 2

I am a monthly fido customer, but I hate the new design, I couldn't find anything easily, like Live chat. There is no button on my profile. I have to click "Contact Us" at the bottom which redirects me to "My Account", but there is NO button out there!

Hey there Kelvintang, 

 

Sorry to hear you don't like the new design. But I wouldn't worry too much about that. We're still working on improving it and eventually everyone will love it ; )

 

As for reaching the live chat, just click on Contact us - Mobile - Live chat. 

 

But while you're here, is there anything we can help you with? Smiley

 

 

 

 



Wanyu
I'm a Participant Level 2

I have something to ask about my first bill. I was totally confused.

Hello Wanyu and welcome to the community Smiley

 

I would be happy to help you with your bill.

 

I'm sending you a PM. Talk to you soon Smiley



Wanyu
I'm a Participant Level 2

Hi, is there anybody?