Fido Home Phone message indicator is not working properly

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I'm a Participant Level 3 ceciliawong888
I'm a Participant Level 3

Fido Home Phone message indicator is not working properly

I recently got my Fido Home Phone which great because I get to keep my land line number. The set up works fine except for the voice message indicator. It does not do anything (no green light blinking) when there is a message, it starts blinking after the message is retrieved. Then the green light continues to blink and never goes away even after all messages are deleted. The only way you can get it to stop blinking is by turning the device off and on. Then the whole issue repeats.

I talked to Fido on phone and by live chat, they tried to help but nothing works. I was suggested to go back to the store there I was given a new SIM card, it didn't help. Then the store tested on a new modum, the same problem occurred.

It appears that this part of the device or modum was not tested properly before leaving the factory.

 

 

 

Accepted Solution

Re: Fido Home Phone message indicator is not working properly

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.

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Message 1 of 54
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Moderator
Moderator

Re: Fido Home Phone message indicator is not working properly

Hey @Reptileskin

 

We hear you! We're working to get this resolved and will let everyone know once it's taken care of. Smiley 



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Message 31 of 54
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Community Specialist
Community Specialist
Solution

Re: Fido Home Phone message indicator is not working properly

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.



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Message 32 of 54
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido Home Phone message indicator is not working properly

Arrrggh! Ive been on the phone with a Fido CS agent for 10 minutes and he had NO CLUE whatsoever about the WF721 update or what he had to do on his end to activate it for my account!

 

I directed him to the community post and he is reviewing it now:smileyfrustrated:

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Message 33 of 54
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido Home Phone message indicator is not working properly

Hello @FidoStephen,

 

The WF721 firmware update announcement was great news, and the update procedure looked dead simple.

 

Unfortunately...

 

Two Fido CS agents, 45 minutes on the phone, and 3 attempts later, It seems the update is not working with my WF721 modem. What I understood from the agents is that they have to do a "Resend to switch" in the account before a user can go through with the power off/on update procedure. The three attempts all failed, with the WF721 simply powering up in normal mode (no blinking lights or red signal strength bar indicating an update in progress). Yes, I waited several minutes after the power OFF/ON sequence to allow the firmware to download but I never saw the light patterns described in step 3 of the update instructions. The WF721 just seemed to power up and oprate in normal mode.

 

Then things went from bad to plain ridiculous. I was told to go to a Fido boutique to get this sorted out. When I asked if I should go WITH the WF721 in hand, the agent told me that I should NOT bring it. When I asked what the Fido boutique people would be able to do if I showed up there empty handed, there was a pause ;o) I suggested I really should bring the WF721 with me, the agent said that wouldn't work because I would have to disconnect the modem (???). While I argued with her that the Fido boutique people would not be able to do anything for me if I showed up empty handed, she finally realised that the WF721 IS A BLOODY CELLULAR MODEM!!! It can be powered up at the Fido shop and it will work there the same way it works at my home Confused

 

So its back to the WF270 for now. I'm going to wait for some other users to post some kind of success before trying again... or going to a Fido store, WF271 in hand Angry

 

 

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Former Moderator FidoTerry
Former Moderator

Re: Fido Home Phone message indicator is not working properly

Hey SgtWilko,

 

I'm sorry if you had issues updating the modem. You should of been transferred to our technical team if you're having issues with the update. Did you get a chance to do that? 



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Message 35 of 54
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I'm Helpful Level 1
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Re: Fido Home Phone message indicator is not working properly


@FidoTerry wrote:

Hey SgtWilko,

 

I'm sorry if you had issues updating the modem. You should of been transferred to our technical team if you're having issues with the update. Did you get a chance to do that? 


Hey @FidoTerry,

Nope. I was told to go to a Fido store/boutique/counter.

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Message 36 of 54
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Former Moderator FidoTerry
Former Moderator

Re: Fido Home Phone message indicator is not working properly

I'll send you a PM to check what's going on as you shouldn't of been referred to a store. Smiley



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Message 37 of 54
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I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: Fido Home Phone message indicator is not working properly

SgtWilko isn't the only one who is experiencing the same issues.  I tried rebooting twice yesterday myself, plus an additional two times after speaking with Fido.  No go, the modem boots up normally without any additional downloads & installation.  Even the CSR didn't even know anything about the issue.  ????

 

Yup.... good fix.  Confused

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Message 38 of 54
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Moderator
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Re: Fido Home Phone message indicator is not working properly

Hey @gcrmt!

 

Sorry to hear you're having trouble with the update Sad

You can check out the steps you need to follow right here.

I'll send you a PM so we can look into this together! Smiley

 

 

 



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Message 39 of 54
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I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: Fido Home Phone message indicator is not working properly

Thanks, I will do my best to contact you for assistance but like many people don't have time to deal with CSRs when they aren't trained and informed (not saying you aren't). Would it not be easier just to force the update then having to call in to have some trigger. I'm sure there are a lot of people who need thr firmware update.
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Message 40 of 54
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Former Moderator FidoManuel
Former Moderator

Re: Fido Home Phone message indicator is not working properly

Let us know when you are ready to proceed Smiley 

 

We can't push the update as it requires data to work. That's why you need to contact us so we can briefly enable the data on your line (to download the update).

We are ready when you are Smiley 

 

 



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Message 41 of 54
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I'm a Participant Level 2 jdoeuser
I'm a Participant Level 2

Re: Fido Home Phone message indicator is not working properly

Hello,

 

I'm having the same issue and already called Fido to get this fixed.   Unfortunately, nothing has been resolved so far...

 

Please help...

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Message 42 of 54
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Former Moderator FidoAlyson
Former Moderator

Re: Fido Home Phone message indicator is not working properly

Hi @jdoeuser

Welcome to the Community! 

The issue should be resolved once the update is done. Was it completed properly?

I'll go ahead and send you a PM so we can check it out!

Talk to you soon Smiley

 

 



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Message 43 of 54
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I'm a Participant Level 2 jdoeuser
I'm a Participant Level 2

Re: Fido Home Phone message indicator is not working properly

Hello FidoAlyson,

 

Just want to let you know that I already received the replacement WF721 home phone device you sent.   Went ahead and tested the new WF721 using the SIM from the existing WF721 and voila!, my voicemail message indicator is now working and I believe the issue is now resolved...yay!

 

Again, Thank you very much for your fast, efficient, and excellent service...

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Message 44 of 54
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Former Moderator FidoTerry
Former Moderator

Re: Fido Home Phone message indicator is not working properly

Awesome to hear everything works now and thanks for updating us on the situation. Smiley



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