Fido Home Phone WF720 / WF721

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I'm a Contributor Level 1 theperfectimage
I'm a Contributor Level 1

Fido Home Phone WF720 / WF721

Hi

Am older couple using Fido home phone WF720 that only announces callers number.

Would upgrade to WF721 if someone can confirm that it announces callers name and number.

Reading lastest forums suggest that WF721 is not ready for prime time.ie problems not fixed yet.

Any comments would be appreciated.

Thanks

 

 

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Former Moderator FidoTerry
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Re: Fido Home Phone WF720 / WF721

Hey @gcrmt,

 

If you're able to place calls on your old Fido Home phone and not one the new one, you must of gotten a faulty one. Unfortunately these things happen hence why we have a 15 days satisfaction warranty as long you don't go over 30 minutes during that time. After that you will fall under the 1 year manufacture warranty. Did you have a chance to return the device the original point of purchase yet? 

 

 



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I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: Fido Home Phone WF720 / WF721


@FidoTerry wrote:

Hey @gcrmt,

 

If you're able to place calls on your old Fido Home phone and not one the new one, you must of gotten a faulty one. Unfortunately these things happen hence why we have a 15 days satisfaction warranty as long you don't go over 30 minutes during that time. After that you will fall under the 1 year manufacture warranty. Did you have a chance to return the device the original point of purchase yet? 

 

 


Hey Terry,

 

I fiddled with the WF721 modem today and it seems to be working now.  I can receive incoming calls but I will continue to have people call in to ensure it is working properly.  The voicemail indicator doesn't work.

 

As others have stated, the voicemail indicator (tone) is non-existant.  I see SgtWilko et.al have already brought up this issue since November 2015.

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Former Moderator FidoTerry
Former Moderator

Re: Fido Home Phone WF720 / WF721

Thanks for letting us know of the situation gcrmt. Smiley



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I'm Helpful Level 1
I'm Helpful Level 1

Re: Fido Home Phone WF720 / WF721


@theperfectimage wrote:

[...] As we do not use Fido voice messaging and had it disconnected very quickly as it is of no use to us as our Panasonic setup works very well for messages.[...]


 

@theperfectimage,

I have a Panasonic setup with answering system too which is my primary voicemail. I do however keep the Fido voicemail active since it will take messages when I am on the phone, when I forget to turn the Panasonic answering machine on, or in the event of a power/network failure (ZTE device offline).  All situations where my Panasonic answering system wont pick up. This may or may not be important to you, of course. Just wanted to let you know about the advantages of having both VMs active.

 

That said, incoming calls are routed to Fido voicemail faster with the WF721 than with the WF270. I am forced to set my Panasonic answering delay to 3 rings when using the WF721 instead of 4 rings when using the WF720. That seems a bit odd to me since the VM is handled by the Fido back end rather than the ZTE modem. That's why one can still get voicemails when their ZTE device is off or disconnected from the network.There is something different with the WF721 which may be as simple as an offset in the ring pattern vs the WF270, which causes the local ringing to happen later, creating the illusion of a shorter answering delay of the Fido VM (complete speculation on my part). Unfortunately, there does not seem to be any way to increase the VM answering delay with Fido so I am stuck with an unfortunately short 3 ring delay when using the WF271.

 

Sgt Wilko

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I'm a Contributor Level 1 theperfectimage
I'm a Contributor Level 1

Re: Fido Home Phone WF720 / WF721

Thanks for all your info SgtWilko but as a non tech person I am grateful that you are taking the time to explain to us that are not as informed as you are.As to power failure issue I have even puchased a Panasonic model that has 1 base and 1 remote.The base unit actually has a battery powered backup incase of a power outage.Panasonic KX-TGF 350C.As well as power outage protection it has the option of blocking 250 numbers.My older unit only blocked 50 numbers and got filled very quickly.We must be on the all time biggest sucker list.Once again your explanations are appreciated.

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