Fido Home Phone Call Forwarding

[RegNatarajan]

Hello, 

I have Fido Home Phone and it works very well.  I have turned off voicemail.  I'd like to set the no-answer-forwarding and busy-forwarding settings but the forwarding instructions for normal Fido cellular phones do not work with Fido Home Phone.  

Does anyone know how to set the forwarding settings (no-answer transfer, busy transfer, number of rings, etc.) for Fido Home Phone?

Thanks,

Reg

[RegNatarajan]

Sure, I'm happy to share the details.  Maria had to enable the $2 value pack on my Fido Home Phone to make this work.  It's a bit misleading to me, as Fido clearly states call forwarding is included in Home Phone on their website.

See Link Here

Still, I don't care about the $2/mo to make this work and it's working now so I'm happy.

[FidoMatt]

Good morning, 

Just to be certain, have you tried to first cancel the call forwarding to your voicemail by dialing #21# and then entering the codes for call forwarding? 

Please let me know and we will try and fix this with you. 

*** Edited typo ***

[RegNatarajan]

Well, I did try 21, but the instructions for no-answer-transfer and busy-transfer are to use 61 and 67.

If no reply *61*[10 digits]#

To deactivate: ##61#

If busy *67*[10 digits]#

To deactivate: ##67#

I tried these (and 21) with no effect on Fido Home Phone.  They work fine on my Fido cellular phone.

[FidoMaria]

Hi RegNatarajan!

I'll send you a private message so we can take a closer look into this.

Talk to you soon!

[RegNatarajan]

This issue is totally resolved.  Thank you for your help.  I really like these new support forums, btw.

[FidoStephane]

Hi there RegNatarajan!

We're glad to hear this has been resolved. 

Would you mind sharing the details as to how it was resolved? This could benefit other community members : ) 

Thanks again, and we're really happy you are enjoying our community!  

-FidoStephane

[RegNatarajan · Accepted solution]

Sure, I'm happy to share the details.  Maria had to enable the $2 value pack on my Fido Home Phone to make this work.  It's a bit misleading to me, as Fido clearly states call forwarding is included in Home Phone on their website.

See Link Here

Still, I don't care about the $2/mo to make this work and it's working now so I'm happy.

[FidoStephane]

Great! Thanks for sharing! 

You actually have the older $10 version of the Wireless Home Phone service, which didn't include call forwarding (hence Maria's solution to add the $2 value pack) 

The new $15 Wireless Home Phone service does indeed include call forwarding. 

Thanks again for sharing the solution with the community! 

-Stephane 

[wmarv60]

I started with $10 Version, now $13 ? (what do I have ?) Do I have or Can I add features , such as call forwarding etc ??

Mike

[FidoRanya]

Hey @wmarv60  , 

Do you want to know what features you have with your Wireless Home Phone device?

[wmarv60]

Basically YES.  Cannot phone due to reno and will not work unless in window of reno room. Tower apprx 3 miles away in Selkirk

[FidoRanya]

Did you try to place the handset in another room to see if the reception would improve @wmarv60  ? 

I'll send you a PM so I can tell you more about the features you have in the plan .