I have 5 lines under my account. I am with Fido for last 10years.
Yesterday @ 9.00am I called Fido to update my plan. The customer service put me on hold for 1 hour because they are busy. I disconnected after 1 hour. I called again after half an hour still they were busy. I tried another 5 times. Finally I went Fido store and disconnect my on line. I switched to Koodo with 10gb/$10.
Same day, I called Fido another three times to upgrade my another line. They didn’t pick up phone. Today ( 17/Dec) I planned to call them at 8:59am. And I called it is now 53:33 min I am listening music from Fido customer service. However, I will wait another half an hour and call Koodo to switch my plan.
My understanding Fido customer service is good to listen music without using your data. They are now forcing me to leave. I don’t want to miss Koodo offers as Fido doesn’t let me upgrade my plan.
We'd really hate to see either of you leave
Our holideals are extremely popular and we're doing our absolute to get to everyone as quicky as possible!
Keep in mind you can also reach out via Social Media and LiveChat and we can also help out on there
If you prefer, we can even send you a PM here on the Community, just let us know!
Also, keep in mind you can get the promotional holiday plan via self-serve on Fido.ca. Just change to the $60 5GB plan and the 5GB bonuses will be applied in the next 2-3 billing cycles.
Your live chat isn't working either. Your phone number literally just hangs up on me. Calling 611 gets through to the automated system, but then won't put my call in queue. I shouldn't have to go on social media to get ahold of a company I have an account with! You guys should extend this deal so that everyone has a chance to get it.