Fido Dollars are Valid Until the end of your Contract if you signed up before 2016

[Plachta]

I just got off the phone with a Fido rep and she told me my fido dollars do not disappear come July 6th. They actually disappear at the end of my contract on Dec 31, 2016. So I can use my Fido Dollars at anytime before Dec 31 2016. 

I still feel like I was robbed...... I would of had $140 fido Dollars to put towards a new phone if they were honest and held up the contract they signed with me a year and a half ago but instead I will only $90 Fido Dollars. Spotify doesnt make up for the loss. I guess I will be looking at other mobile careers.

My Spotify account has been hacked already. One month into Spotify and i was blocked from using my account for over a week while on vacation. not cool

***Edited to add Labels***

[Plachta]

Hey @Plachta

The last day to redeem your FidoDOLLARS can vary depending on a couple variables. You can check out the different scenarios from this page right here.

Basically if on April 6, 2016 you were subscribed to a plan on agreement which was still accumulating FidoDOLLARS; you will have until July 6th, 2018 to redeem the balance. 

Otherwise, July 6, 2016 would be the last day to redeem them. 

Can you tell us a little more about the Spotify subscription? Were you able to get your account back up and running? 

[FidoPierre · Accepted solution]

Hey @Plachta

The last day to redeem your FidoDOLLARS can vary depending on a couple variables. You can check out the different scenarios from this page right here.

Basically if on April 6, 2016 you were subscribed to a plan on agreement which was still accumulating FidoDOLLARS; you will have until July 6th, 2018 to redeem the balance. 

Otherwise, July 6, 2016 would be the last day to redeem them. 

Can you tell us a little more about the Spotify subscription? Were you able to get your account back up and running? 

[Plachta]

Thanks for the update and the information FidoPierre. This is the complete opposite from what I was told on the phone. I was told my conversation was recorded and assured my Fido dollars would not expire on July 6 but are still valid until the end of my contract terms. If you want my account details I would really like this cleared up?

Spotify is back up and running. I have no clue how my account was accessed as the spotify app kept on randomly opening and than I received email varification that my email address had been changed. Spotify was pretty good at clearing up the mistake but I was told my personal email could now be compromised. I feel like my personal email account was somehow compromised by the spotify app. I have alot of confidential info on my email account. Not a confidence booster for me. I am considering uninstalling the app due to the threat of compromising my personal information. So much for that.

[FidoPierre]

Hey @Plachta

I'll send you a PM so we can take a closer look at this together.