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Hi,
I never received a text message from Fido when I was close to 50%, 90% or over usage, though I had this option enabled in my account.
Today I just happened to login in my account, and I find I am 1.1 GB overusage.
This is not my fault as I never received a text message in the first place.
Also how much would I be charged for this over-usage?
Thanks
Solved! Go to Solution.
February 2016
Hi malam
If you have a Data option, a text message is sent to let you know when your data usage goes over certain pre-defined thresholds, depending on your data option:
- once you've reached 90% or your data option
To see how much the "Data Over-Charge" is, I'll need to take a closer look at your account, as the Over-Charge can change from one plan to the next.
I'll send you a PM to take a closer look 😃
By the way, feel free to reach out to us by PM on Facebook or DM on Twitter if you ever have questions about your specific account!
Hi,
I received a text message from Fido today informing that I have exceeded the data by $50 included in my plan and that data is temporarily on hold. I have not received any text message from Fido informing when I'm at 90% of 100% usage of my limit.
Let me know if you can help with the issue.
Thanks
Hi malam
If you have a Data option, a text message is sent to let you know when your data usage goes over certain pre-defined thresholds, depending on your data option:
- once you've reached 90% or your data option
To see how much the "Data Over-Charge" is, I'll need to take a closer look at your account, as the Over-Charge can change from one plan to the next.
I'll send you a PM to take a closer look 😃
By the way, feel free to reach out to us by PM on Facebook or DM on Twitter if you ever have questions about your specific account!