Fido Chat Support....

Fido Chat Support....

Fido Chat Support....

CHU716
I'm a Participant Level 3

Fido Chat Support....

Hey Fido Community,

So today, I've been waiting for the fido live chat for almost 6 hours before getting a "response." After almost 6 hours, I got a response and at that moment, I was in the washroom. 1 minute after the response, he ended the session. When I came back to check, he was already gone. What the heck. I waited almost 6 hours for a live chat help session and this is what happens? I get that you guys may be busy but atleast give people 5 minutes to respond because this is unacceptable. This is really infuriating... Can a Fido representative respond to this and please tell me that I don't have to wait 6 more hours for a response in live chat.

 

3 REPLIES 3
FidoStephane
Community Specialist

Hey there @CHU716

 

We completely agree with you, that is unacceptable. I've forwarded this to the concerned team and this will be addressed. I'm really sorry you had to experience that. 

 

As I'm sure you've noticed, we are insanely popular right now, so I'm afraid logging back into the chat or calling us will likely result in another long wait. 

 

Is there anything the Community can help you with? What's your request? We'll do our best to help Smiley



CHU716
I'm a Participant Level 3

I wanted to ask if I could change my plan because there was an offer that was only available yesterday. I'm afraid that it's too late and I'm quite annoyed at it because I didn't have another time to do this. Been with Fido for over 5 years and this is the first time I've been so annoyed. Thank you for your response.

FidoMaria
Former Moderator

Hi @CHU716!

 

The promo is now over, but we often have special offers so keep an eye out!

 

If you'd like me to go over your plan options with you, let me know and I'll send you a PM. Smiley