Features removed after changing to 10GB plan

Features removed after changing to 10GB plan

Features removed after changing to 10GB plan

P0d
I'm a Participant Level 2
I'm a Participant Level 2

Features removed after changing to 10GB plan

After spending 2:15hrs on hold was able to change to 10GB plan on Monday,

Guess what, today I found out they removed ALL features that were not part of the plan AND I no longer have voicemail (which supposed to be included in 10GB plan)

 

It is not a question of not having the number stored, even  when you call the service and eneter your number you're told your number not valid.

 

You can't add features online, the app doesn't let you, automated phone serivce only gives you $7 a month option and we all know what happenes when you call.

 

I am so mad I am seriously considering taking all my 3 lines and leaving after being with FIDO since 1999.

2 REPLIES 2
kingsleylaura
I'm a Participant Level 2

Hey 

I lost all of my saved voice mails - I am pissed.  Do you have an answer yet - I was not told that we would lose our voice mail/voice mail feature?

Hello @kingsleylaura,

 

Anytime you do a plan change your voicemail always gets reset.