False Bill

False Bill

False Bill

tripleses
I'm a Participant Level 2

False Bill

Hello,

 

I have already called in advance back in late April to put a 4 month suspension on my account since I’d be away from Canada.

I still receive a normal bill on my account which the service person once told me it would occur back in April.

But now, I receive a mail claiming I would get permanent suspension on my phone due to late payment.

I believe there is something wrong with this whole situation.

Please do not tell me to phone for support. I am away from Canada!!

 

Thank you so much for your assist.

 

** Edited to add titles ** 

1 REPLY 1
FidoRanya
Former Moderator

Hey @tripleses

 

Thanks for reaching out about this Smiley

 

You should not be receiving a bill if you are under the suspension! I will send you a PM to take a look at the account.