FIDO dollars questions

FIDO dollars questions

FIDO dollars questions

SOLVED
petemj
I'm Helpful Level 1

FIDO dollars questions

Hi There, I have just over $60 fido dollars on my account and plan to upgrade soon and use them all up,  just a few questions;

 

1. If i keep my existing  $39 Smart Plan will i continue to collect Fido FDollars

2. Will my exisitng Fido Dollars dissapear if i select a zero dollar phone and  keep my exisiting $39 Smart Plan.

Thanks

Accepted Solution

Re: FIDO dollars questions

Solved by MVP MVP

@petemj because you still have Fido dollars it means you were in a contract before April 6-2016 once your contract is up you will no longer accumulate Fido dollars but you have until July 6-2018 to use it up.

 

So if you take another contract now you will no longer get Fido dollars.

Your existing Fido dollars will not disappear, you have until July 6-2018 to use it.

 

You can get more info here.

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8 REPLIES 8
petemj
I'm Helpful Level 1

Thanks for the quick reply, that is exactly what i need to know.
KAPABLE-K
MVP

@petemj because you still have Fido dollars it means you were in a contract before April 6-2016 once your contract is up you will no longer accumulate Fido dollars but you have until July 6-2018 to use it up.

 

So if you take another contract now you will no longer get Fido dollars.

Your existing Fido dollars will not disappear, you have until July 6-2018 to use it.

 

You can get more info here.



Hey @petemj 

 

Just a small clarification to KAPABLE-K'S message. It's possible that you are no longer accumulating FidoDOLLARS if your plan was changed after April 7th 2015. If you're on a plan that earns FidoDOLLARS, you'll continue to accumulate them until the end of the agreement though. Smiley 

 

Hope that helps! 

 

 



@FidoMegan you mean April 7th 2016?



Hey @KAPABLE-K

 

All plans after April 7th  2015 don't accumulate FidoDOLLARS Smiley This means as soon as you changed your plan after that date, you stopped earning FidoDOLLARS. 

 

 

 



@KAPABLE-K I can see the confusion! Since the last update to the program was on April 6th 2016, there isn't any mention of the changes that happened in 2015. 

 

 

Let me know if you need any more clarification! Smiley 

 

 

 



@FidoMegan I'm good, I believe you Smiley



@FidoMegan Thanks for the info, the update on Fido Programs on the website does not state that and suggest once you are on a contract before April 6-2016 you will still continue to earn Fido dollars until the end of your term.