FIDO LTE QUESTIONS

FIDO LTE QUESTIONS

FIDO LTE QUESTIONS

SOLVED
aufa
I'm a Participant Level 2

FIDO LTE QUESTIONS

I have a few questions on LTE and was hoping anyone of you can give me the answers.  I know we need an LTE SIM card however there are some stuff not really clear, if so can this be clarified on this thread all together??  So therefore, here are my questions:

 

  • I read online that we are using 2100 or 2600 frequency for LTE?  which one do we actually use?
  • Do we have to add the LTE APN onto grey market devices like Androids SIII?  And what is the APN code?
  • Is LTE going to be extra charge?  By me looking at the Sierra device, the LTE charge is like the same for the internet stick or Tablet plans.
  • Are the regular plans like $25-500mb, $25/ 2gb, data valube pack option or 6gb Data Options work with the LTE Network?  Do we have to call in and add the SOC?

Your answers would help greatly because i cannot get any answers with customer service, the stores and the store supports when the representative at the store called in.

 

Thanks

 

Sincerely with integrity.

 

Aufa

Accepted Solution

Re: FIDO LTE QUESTIONS

Solved by I'm Experienced Level 3

I have a Galaxy Note LTE from Rogers. It works with Fido's LTE (which of course is also Rogers). The Note has 700 MHz Class 17 / 1700 / 2100 bands for LTE.

 

I have Fido's $25/2GB plan and it is LTE enabled. The unfortunate thing was I think glitches were still being worked out as I got it immediately after the launch and it took awhile before it actually started to connect to the LTE network. Actually called up Fido and got nice, kind and polite service, but no real help (it was new and I think the CSRs are not equipped or trained to handle BYODs). Right now, it's working fine, but still getting bounced between LTE and 4G. I also had to change the core Fido APN to a Rogers one (ltemobile.apn) to get it to work.

 

The only extra charge I had to pay for was the LTE SIM card ($10+taxes). Nothing else needed to be changed.

 

The GS3 uses a microSIM, so you will need to cut down the LTE SIM card from Fido. Since Fido only carries a regular sized LTE SIM.

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11 REPLIES 11
jchen120
I'm a Participant Level 1

When will the Smart Combo Plan for 2GB for $57 end?

FidoStephane
Community Specialist

There's no set expiry date as of yet,



MPV
I'm a Participant Level 1
I'm a Participant Level 1

I have Samsung Galaxi S6 with Fido. I've recived a text that it says " it's Fido: been having some issues getting calls lately? it could be a software issue with your phone. To fixit, make sure you install the latest software update for your phone and restart it. Don't forget to re-enable LTE coverage if it was disabled." Now, I've updated newest software but I have no idea what LTE is and how I can check it if it is enable or not.


@MPV wrote:

... Now, I've updated newest software but I have no idea what LTE is and how I can check it if it is enable or not.


 

Hello MPV,

 

  Welcome to the forums!

 

  LTE stands for Long-Term Evolution and refers to the standard for wireless communication of high-speed data for mobile phones and data terminals. Simply, LTE is the network which allows for high-speed data transmission.

 

  Normally, when LTE is enabled, the phone will automatically connect to the LTE network (if available) for data. However, many people disabled it because there were issues with the old software. The text was a reminder to update the phone's software and re-enable LTE if it was previously disabled.

 

  To check/enable LTE, tap the Settings icon --> tap Mobile networks --> tap Network mode --> and ensure LTE/WCDMA/GSM (auto connect) is selected.

 

Network mode.jpg

 

 

  Once LTE/WCDMA/GSM (auto connect) is selected, the phone will automatically connect to the best network available for the situation.

 

  Hope this helps Smiley

 

Cheers


Grandizer
I'm Experienced Level 3

I have a Galaxy Note LTE from Rogers. It works with Fido's LTE (which of course is also Rogers). The Note has 700 MHz Class 17 / 1700 / 2100 bands for LTE.

 

I have Fido's $25/2GB plan and it is LTE enabled. The unfortunate thing was I think glitches were still being worked out as I got it immediately after the launch and it took awhile before it actually started to connect to the LTE network. Actually called up Fido and got nice, kind and polite service, but no real help (it was new and I think the CSRs are not equipped or trained to handle BYODs). Right now, it's working fine, but still getting bounced between LTE and 4G. I also had to change the core Fido APN to a Rogers one (ltemobile.apn) to get it to work.

 

The only extra charge I had to pay for was the LTE SIM card ($10+taxes). Nothing else needed to be changed.

 

The GS3 uses a microSIM, so you will need to cut down the LTE SIM card from Fido. Since Fido only carries a regular sized LTE SIM.

Johnny_Boy05
I'm a Participant Level 2

Everytime i call and ask for a lte sim they say they dont have any and they never carried them in the regular size.  How did you get it?

Grandizer
I'm Experienced Level 3

I got my LTE card directly from the kiosk. Paid the $10+taxes for it. Though I had to 'persuade' them to sell it to me. It seems like the reps are practically clueless with LTE and BYODs.

If you really want to check you can go the more formal direct approach of stock inquiry. Ask them if they have the Sierra LTE hotspot device. If they say yes, ask if they have the LTE SIM for that device. If they say yes, then they have the LTE SIMs.

If they still give problems on selling it, ask them why it's listed on the Fido site for sale at $10. Also let them know others have it working on their unlocked LTE phones. That's what I had to do when I tried to get the LTE SIM.
gnote
I'm a Participant Level 2

@ Grandizer: I got my LTE SIM card for my Galaxy Note yesterday. What is the APN info you used?

 

I saw you answered this on another thread: You don't need to create a new apn. Just edit the existing one and it'll work with all networks (EDGE, HSPA+, LTE).

 

Keep everything the same with the existing Fido APN, but change the APN from fido-core-appl1.apn to ltemobile.apn.

 

What about using the Rogers APN?  My phone is always saying Rogers Wireless, instead of Fido.  My previous phone, Nexus S, always said Fido and i was using the same non-LTE SIM until yesterday.

Grandizer
I'm Experienced Level 3

Hi gnote,

 

Odd, my Rogers Note shows 'Fido' on my lock and notification screens with the LTE SIM. And from my understanding ltemobile.apn is Roger's LTE apn.

 

Although I'm currently noting a rare strange behaviour with my automatic clock settings. It set my clock behind by 1 hour today, so I took my medication an hour late. And it happened another time where it set my timezone to GMT. Don't know what's causing it and a hard reset doesn't fix the glitch either.

 

Here's my APN settings:

 

Name: Fido LTE

APN: ltemobile.apn

Proxy: not set

Port: not set

Username: not set

Password: not set

Server: not set

MMSC: http://mms.fido.ca

MMS proxy: 205.151.11.13

MMS port: 80

MCC: 302

MNC: 370

Authentication type: not set

APN type: internet,mms

APN protocol: IPv4

APN enable/disable: APN enabled

Bearer: Unspecified

gnote
I'm a Participant Level 2

I have a Bell Note i717M hardware

I have Rogers firmware i717R splashscreen on startup.

Unlocked & rooted with Liquid V2 ROM

 

I updated one setting you mentioned to: APN type: internet,mms

 

Barrie just got LTE today!  but i'm not in Barrie at the moment.  hopefully when I get home, I'll have LTE.  Just got the setup in time!  woot! woot!

aufa
I'm a Participant Level 2

Thank you very much! LOL