FIDO Home Phone ZTE WF721 vs ZTE WF720

Reply
Highlighted
I'm a Participant Level 1 bonzo
I'm a Participant Level 1

FIDO Home Phone ZTE WF721 vs ZTE WF720

I have the old Fido Home phone plan grandfathered at $10 a month, which I think doesn't include Name display (it shows the number not the name).

 

Now I heard, the reason why it doesn't have name display is because of the limitations of the ZTE WF720 unit isn't capable of displaying it/working with the name display feature.

 

If I were to to upgrade to the ZTE WF721 ( I have Fido dollars I could use) would my old $10 dollar plan then be able to show name display on this unit? Or does my old grandfathered plan even have name display?  Also, I read that the old $10 dollar plan wasn't capatible with the new WF721 models? Is that true?

 

And lastly, is there anything else different between the ZTE WF720 model and ZTE WF721 model? Better reception mainly?

 

 

Accepted Solution

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

Hey bonzo!

 

You're right; the WF720 is not compatible with Name Display while the WF721 is Smiley

 

The other differences include a longer talk time on the WF721 battery (192 minutes compared to 150), but a shorted standby time (25 hours compared to 36 on the WF720).

 

With regards to your plan and the compatibility, I'd need to take a peak into your account to see if your plan includes Name Display. 

 

I'll send you a PM to get started Smiley

View solution in context
Flag this to a Moderator
Message 1 of 17
8,269 Views
I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

No, actually it's displayed on my bill.

Flag this to a Moderator
Message 11 of 17
2,684 Views
Highlighted

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt sorry the correct term is (name display) it does have call display but only displays the number and not the name. A moderator can have a look at your account to confirm if you have it or not.

 

Edit: I understand the name shows on your bill, the name shows for everyone that's just for billing purposes. I got the home phone form Fido when they first launched it and my account do not have the name display feature. 

 

here is what the new plan has compared to my old home phone plan.

 

New home phone.jpg

 

 



Flag this to a Moderator
Message 12 of 17
2,678 Views
Highlighted
I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720


@KAPABLE-K wrote:

@gcrmt sorry the correct term is (name display) it does have call display but only displays the number and not the name. A moderator can have a look at your account to confirm if you have it or not.

 

Edit: I understand the name shows on your bill, the name shows for everyone that's just for billing purposes. I got the home phone form Fido when they first launched it and my account do not have the name display feature. 

 

here is what the new plan has compared to my old home phone plan.

 

New home phone.jpg

 

 


Well that would be complete BS.  If a moderator would like to look into this it would be greatly appreciated.  At the time when the WF721 came out I specifically called in to ask and the CSR said that as long as I upgraded the modem from the 720 to the 721 the name display would be automatically applied.  So I went ahead and purchased teh 721 modem with my remaining fido dollars at the time.  This was from last year of course.

Flag this to a Moderator
Message 13 of 17
2,667 Views
Highlighted

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt I understand, when they started supporting the name display I was told I had to change the plan to the new plan which was more money. I never did because it was not that important to me.



Flag this to a Moderator
Message 14 of 17
2,665 Views
Highlighted
I'm a Contributor Level 2 gcrmt
I'm a Contributor Level 2

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720


@KAPABLE-K wrote:

@gcrmt I understand, when they started supporting the name display I was told I had to change the plan to the new plan which was more money. I never did because it was not that important to me.


Well I guess this is the case of a lying CSR then.  They intentionally made me purchase the new modem with no intention of following through with applying the service.

Flag this to a Moderator
Message 15 of 17
2,663 Views
Highlighted

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt I can't speak for that agent but I can tell you the moderators here are great and i'm sure they will get it sorted out for you.



Flag this to a Moderator
Message 16 of 17
1,811 Views
Highlighted
Former Moderator FidoTerry
Former Moderator

Re: Home Phone: WF721 Name Display issue

Aw! Thanks @KAPABLE-K! Tongue

 

@gcrmt I moved your post since we already had an ongoing discussion about this issue. Let's check out your plan to verify if you're eligible for name display. Talk to you via PM. Smiley



Flag this to a Moderator
Message 17 of 17
1,782 Views