FIDO Home Phone ZTE WF721 vs ZTE WF720

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I'm a Participant Level 1 bonzo
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FIDO Home Phone ZTE WF721 vs ZTE WF720

I have the old Fido Home phone plan grandfathered at $10 a month, which I think doesn't include Name display (it shows the number not the name).

 

Now I heard, the reason why it doesn't have name display is because of the limitations of the ZTE WF720 unit isn't capable of displaying it/working with the name display feature.

 

If I were to to upgrade to the ZTE WF721 ( I have Fido dollars I could use) would my old $10 dollar plan then be able to show name display on this unit? Or does my old grandfathered plan even have name display?  Also, I read that the old $10 dollar plan wasn't capatible with the new WF721 models? Is that true?

 

And lastly, is there anything else different between the ZTE WF720 model and ZTE WF721 model? Better reception mainly?

 

 

Accepted Solution

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

Hey bonzo!

 

You're right; the WF720 is not compatible with Name Display while the WF721 is Smiley

 

The other differences include a longer talk time on the WF721 battery (192 minutes compared to 150), but a shorted standby time (25 hours compared to 36 on the WF720).

 

With regards to your plan and the compatibility, I'd need to take a peak into your account to see if your plan includes Name Display. 

 

I'll send you a PM to get started Smiley

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Community Specialist
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Solution

Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

Hey bonzo!

 

You're right; the WF720 is not compatible with Name Display while the WF721 is Smiley

 

The other differences include a longer talk time on the WF721 battery (192 minutes compared to 150), but a shorted standby time (25 hours compared to 36 on the WF720).

 

With regards to your plan and the compatibility, I'd need to take a peak into your account to see if your plan includes Name Display. 

 

I'll send you a PM to get started Smiley



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I'm a Contributor Level 2 BTbtBT
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

I have recently done this switch after noticing that there was a change on my bill indicating "name display" had been added to my home phone line.  I called in and got told to go into the store and do a free exchange to get the new modem so we could have the name display.  Now that I have switched, I have problems with the home phone line staying active.  People constantly get forwarded directly to voicemail even though the modem is showing online with a full signal and working just fine when you pick up the phone and try to dial out.  Yet, we don't receive calls and get voicemails hours after the fact because calls aren't coming in.  We have even tested this with our own cell phones and sometimes get directly forwarded to VM, sometimes we can get through.  Good luck! Smiley 

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I'm a Contributor Level 2 gcrmt
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720


@BTbtBT wrote:

I have recently done this switch after noticing that there was a change on my bill indicating "name display" had been added to my home phone line.  I called in and got told to go into the store and do a free exchange to get the new modem so we could have the name display.  Now that I have switched, I have problems with the home phone line staying active.  People constantly get forwarded directly to voicemail even though the modem is showing online with a full signal and working just fine when you pick up the phone and try to dial out.  Yet, we don't receive calls and get voicemails hours after the fact because calls aren't coming in.  We have even tested this with our own cell phones and sometimes get directly forwarded to VM, sometimes we can get through.  Good luck! Smiley 


I've read they're working out the problems with the new modem and will have it fixed by the end of February.

 

Now going back to the topic on-hand, when the phone does work, is it showing 'name display'?  I'm also with the grand-fathered $10 plan with the old 720 and also have noticed on my bill that 'name display' has been added.  I too would like to upgrade to the newer 721 but need to make sure that the old grand-fathered plan is working with it.

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Former Moderator FidoManuel
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

Hey gcrmt!

 

The same services are going to be available with the WF721!

We will not make a change to your plan Smiley You get to keep what you currently have!



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I'm a Contributor Level 2 BTbtBT
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

I also had this show up on my bill in November (adding the name display).  I got told by Fido that they added the name display because home phone service offers this now and to just go in and exchange my modem for the newer model.  I started getting the name and number display after switching to the new modem, but the new modem came with a gamut of new issues (can't call an auto-attendant - i.e. press 1 for english... and dropping calls left, right & center).  The only way they could fix the issue of the dropped calls constantly was to remove the voicemail and when they removed the voicemail, it removed the name display. (still can't use home line for anything with an auto-attendant)  

 

I am now trying to get the name display added back on and am being told that my $10 grandfathered plan doesn't include it.... even though I was told to go exchange my modem to get this service and had it previous to these issues.  To try and placate me, I am being asked to join the 2 year contract to get 1 year free - then pay $18/month after this... for a service that doesn't work as advertised.  

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I'm a Participant Level 1 cottonpants
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

i've had the 720 for quite a while now - i went into the Eaton Centre fido when the 721 came out and was told if i wanted it i would have to buy it... for $99... uh no.  But now I see we can exchange for no charge??? How come there was no messaging about this?

What do I need to do to get the 721?  I also notice that I'm paying $18... didn't notice any messages about a price increase either. 

Can anyone help me? Thanks!

 

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Former Moderator FidoTerry
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

Welcome to the community @cottonpants!

 

The price of the home phone modem is 40$ at this moment. You can exchange the device if you fall under the 1 year manufacturer warranty.

 

As for the price increase for your home phone, you should be able to see the notice on your previous invoices. Smiley 



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I'm a Contributor Level 2 gcrmt
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

So I've had the WF721 modem for a long time now but the name display portion hasn't worked.  I do know that the WF721 is supposed to allow name display whereas the older 720 did not.  My billings for the home phone shows that name display is applied to my account so I should be getting it.  I'm currently using the SIM card from when I had the 720 and I'm wondering if this is the reason why the name display isn't being applied to the device.  I do have a newer LTE SIM card that came with the 721 and I'm wondering if I were to swap out the SIMS if this would work?

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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt you are correct the older 720 did not support call display and the plans at that time did not include call display. When Fido brought the new model 721 that supported call display they change the plan to include the call display. The reason it is not working for you could be because you have the old plan that does not have call display included.

 

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I'm a Contributor Level 2 gcrmt
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

No, actually it's displayed on my bill.

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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt sorry the correct term is (name display) it does have call display but only displays the number and not the name. A moderator can have a look at your account to confirm if you have it or not.

 

Edit: I understand the name shows on your bill, the name shows for everyone that's just for billing purposes. I got the home phone form Fido when they first launched it and my account do not have the name display feature. 

 

here is what the new plan has compared to my old home phone plan.

 

New home phone.jpg

 

 

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I'm a Contributor Level 2 gcrmt
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720


@KAPABLE-K wrote:

@gcrmt sorry the correct term is (name display) it does have call display but only displays the number and not the name. A moderator can have a look at your account to confirm if you have it or not.

 

Edit: I understand the name shows on your bill, the name shows for everyone that's just for billing purposes. I got the home phone form Fido when they first launched it and my account do not have the name display feature. 

 

here is what the new plan has compared to my old home phone plan.

 

New home phone.jpg

 

 


Well that would be complete BS.  If a moderator would like to look into this it would be greatly appreciated.  At the time when the WF721 came out I specifically called in to ask and the CSR said that as long as I upgraded the modem from the 720 to the 721 the name display would be automatically applied.  So I went ahead and purchased teh 721 modem with my remaining fido dollars at the time.  This was from last year of course.

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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720

@gcrmt I understand, when they started supporting the name display I was told I had to change the plan to the new plan which was more money. I never did because it was not that important to me.

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I'm a Contributor Level 2 gcrmt
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Re: FIDO Home Phone ZTE WF721 vs ZTE WF720


@KAPABLE-K wrote:

@gcrmt I understand, when they started supporting the name display I was told I had to change the plan to the new plan which was more money. I never did because it was not that important to me.


Well I guess this is the case of a lying CSR then.  They intentionally made me purchase the new modem with no intention of following through with applying the service.

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