FIDO DOES NOT HONOR PHONE CUSTOMER SERVICE PROMISES

[CTAS]

Hi,

Last month on Feb 1, I had travel plans out of canada and have requested to cancel my account. FIDO rep suggested me to temporarily suspend my line for $7. I was impressed but it was a trap as now I’m seeing that they haven’t canceled it. Instead my monthly bill is now almost $5 more than what I usually pay. For all those who believe in FIDO and might go through my situation ask for confirmation email or something or just cancel the whole service. I did my part and worrying about it is the last thing I expect during my travel. No more trust in FIDO now!!! 👎

[FidoKenny]

Hey @CTAS and thanks for reaching out.

In order to have this corrected, we will need to get access to your information.

You can find our customer service channels here.

We can also send you a PM here on the Community.

Let us know what's best for you.