1. I’ve never used a forum before, what do I do first?
To participate, you’ll need to register an account.
Then you’ll have access to post questions or provide an answer to community enquiries on issues you’re experiencing using Fido products or services. See instructions below.
2. How do I Register?
3. After I’m registered, how do I Sign In?
4. How do I find information?
The threads are found within message boards, which are discussions found about a specific topic. The search tool enables you to enter a word to find all related conversations that have that word. You can find information easily by searching threads or using the search tool, located at the top right hand corner of the homepage.
5. How do I ask a question?
Browse the subcategory of interest. First, check if your question is already listed, or use the search tool.
If you can’t find the answer you’re looking for, click on Post New Topic in the category related to your question.
6. How do I change my profile picture?
You can check out the picture options to use as a supporting image to your profile under My Settings, then click on the Avatar tab. You can find this information at the top right hand corner of the homepage, once you have logged into the Fido Technical Community.
7. How can I setup my profile and what can I use?
You can setup your profile by selecting the My Settings tab, located at the top right hand side of the homepage.
There are many ways you can customize your settings, some of the things you can modify include:
8. Do you have a French version?
Oui! You can find the French version of the forums by selecting the word français, located at the top of the page.
9. I submitted a post and it’s been moved. Why?
If you feel as though your post should not have been removed, please email us at email@example.com
10. How do I increase my status and rank?
Participate, participate, participate! The more you post, tag and reply, the higher your status in the community.
11. I’m having technical issues with the forums, who can I contact?
We’ll do our best to help. Please send an email with the subject line: TECHNICAL ISSUE to firstname.lastname@example.org. Thanks!
12. How do I provide feedback?
Help us make the forums better by posting your comments in the Community Feedback board.