Extreme text Messaging from Fido

Reply
Highlighted
I'm an Expert Level 2
I'm an Expert Level 2

Extreme text Messaging from Fido

Fido.ca say it can be managed under My Account, but I don't see anything there.

https://www.fido.ca/web/content/messaging/extreme_text_messaging

Am I missing something? If my plan has US or international texting, will I be able to forward incoming texts to those regions or does SMS forwarding only work to Canadian numbers?

 

Accepted Solution

Re: Extreme text Messaging from Fido

Hello Sharonbuni.

 

To have access to extreme messages you can also text *xtreme* to 4716 and you will receive a SMS with a link. 

 

For details on specific features and set-ups, you can visit www.fido.ca/messaging.

 

Hope this helps Smiley

 

- FidoKenny

 

View solution in context
Flag this to a Moderator
Message 1 of 48
15,505 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Extreme text Messaging from Fido

Thank you for your reply.. we are still waiting for correction... Do they have a date by when it will be?

 

We cannot login to Extreme text Messaging and hope that someone in the "back office" can stop SMS forwarding from my phone number. We need to stop SMS forwarding Sad

 

We might have to move our service to a different provider if this cannot be corrected soon.

Flag this to a Moderator
Message 41 of 48
1,891 Views
Highlighted
Former Moderator
Former Moderator

Re: Extreme text Messaging from Fido

We definitely wouldn't want to see you go @ppuri3

The supplier of this platform is currently investigating. We’re working towards resolving the issue.

We apologize for any inconvenience and we will keep you all posted as soon as we know more.



Flag this to a Moderator
Message 42 of 48
1,887 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Extreme text Messaging from Fido

How much longer would you take to fix the Extreme text Messaging?

 

Fido is a well renowned company and we hope that something minor, but affecting so many customers, fixed quickly. 

 

How can Fido be so nonchalant about this?

Flag this to a Moderator
Message 43 of 48
1,818 Views
Highlighted
Former Moderator
Former Moderator

Re: Extreme text Messaging from Fido

We hear you @ppuri3! I can assure you that we're taking the matter very seriously and we're doing our best to make sure it gets sorted out ASAP. 

 

That being said, we don't have an ETA as of now. We'll update you guys when we have more info. 



Flag this to a Moderator
Message 44 of 48
1,806 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Extreme text Messaging from Fido

I have been very patient for a resolution.

 

Who is the telecom authority that a customer may address their concerns to; Canadian Radio-television and Telecommunications Commission or the CCTS?

 

Thanks

Flag this to a Moderator
Message 45 of 48
1,780 Views
Highlighted
Former Moderator
Former Moderator

Re: Extreme text Messaging from Fido

I understand that this service is important to you @ppuri3 and we're working as fast as we can to fix it. We're in full compliance with the CCTS. This is a service that is experiencing an issue and our support teams are looking into it.

 

Thanks for your continued patience while we work to resolve it.



Flag this to a Moderator
Message 46 of 48
1,557 Views
Highlighted
I'm Helpful Level 1
I'm Helpful Level 1

Re: Extreme text Messaging from Fido

Hi,

 

Because of technical  issue, extreme text messaging has been deactivated from Jan 10th 2018. 

 

Existing preferences were to remain in effect until January 10th 2018. But the preferences have prevailed. My messages are still sent to another number. 

 

When will this be deactivated completed? I have waited patiently for a resolution but currently very dissatisfied.

 

Thanks,

ppuri3

Flag this to a Moderator
Message 47 of 48
1,321 Views
Highlighted
Former Moderator
Former Moderator

Re: Extreme text Messaging from Fido

Hey ppuri3!

 

That's odd! That definitely shouldn't be happening. 

 

Let's take a look in your account to see what's going on. 

 

We'll send you a PM soon. 



Flag this to a Moderator
Message 48 of 48
1,292 Views