i am wondering if Fido is supporting esim on iPhone xs. If not when it will be possible for them to support.
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Just wanted to take a moment to share some good news today
Fido customers can now activate eSIM on their iPhone Xr, Xs, Xs Max, Google Pixel 3a or Pixel 3a XL!
The activation of the eSIM on these devices must be done in a corporate Fido store. Our customer care can also activate, as long as it's for a BYOP line.
Also, keep in mind that eSIM activations are only available on no-term activations at this time.
One last thing to note is that the iPhone on which you're trying to activate the eSIM must have an Internet connection, either through WiFi or through the primary SIM. The connection is used to download the SIM profile to the eSIM.
We hope this helps!
***Update*** As of 06/06/2019 you can now activate an eSIM with an iPhone Xr, Xs, or Xs Max on a 2 year term.
***Update*** As of 10/17/2019 eSIM can be activated in any Fido Corporate store. Check out our store locator to find the nearest one.
***Update*** eSIMs are available in all retail stores except Best Buy.
Hi @FidoJulien ,
Thank you for the reply.
Problem is why Fido doesn't support it ? Pixel 3 haves an eid and therefore is esim enable. Also, Pixel 3a is a medium model vs Pixel 3 a premium one.
Both phones should support the eSIM, the difference is that the 3a offers dual-SIM support (to have 2 active SIMs, on 2 networks, with 2 unique numbers) whereas the Pixel 3 does not.
You can get a eSIM from us and activate it on your Pixel 3 however if you are someone who travels and uses a local SIM we do advise against it as once you deactivate the eSIM you'll have to buy a new one in order to activate a new eSIM. It won't be as simple as swapping the physical SIM.
If you'd like to go ahead and do this, then please contact us and we can ship you an eSIM. To activate it, you need to be sure your phone is on Android 10 and you can activate it via your phone settings.
I hope that info helps!
Hey @logicallayer! I hope you're doing well.
At this time we do not carry any Apple Watch on Fido and thus do not support the Esim for it either.
Let us know if you have any more questions.
Hey @Acchibar! I moved your post to this thread since it concerns the eSIM and has all the info you need
@Rajjairath, we have no news on that but if anything changes we'll be sure to update everyone.
Hope this info helps!
just finding this thread now, glad to know you guys are finally supporting esims
1) Will esims be offered for data only plans (ie. the $15, 3Gig/4Gig tablet plan)? and if so, will it still be LTE speed?
2) Will prepaid plans be eligible for switching to esim?
I went to the store in Metrotown and they told me i couldn't get a ESIM if I had a contract.
I just bought my iPhone and my 2 year plan from Fido.
is this real the truth?
Hey @brettv and all interested! Welcome to the community.
Good news, we now offer eSIMs for clients on an agreement at select stores.
Did you go to the Fido store at the Metropolis at Metrotown on 4700 Kingsway, 1163?
If you did, I suggest trying again. This policy went into effect very recently and the employee may not have been aware.
Let us know how it works out.