I'm attempting to change my phone number on-line from a Vancouver # to a Toronto # and avoid a $35 charge in the process. However, your system will not allow me to do so. I keep getting that message saying "OH-OH! Some error occurred. Please try again later."
Are there any acutal solutions other than having to call in and talk to someone? I have attempted to you different browsers.
Solved! Go to Solution.
Good morning @keishady
Thanks for reaching out to the Community I'd love to help with this!
From your web browser (Google Chrome) could you please try the following:
- Clear the cache files from your web browser + delete the cookies
I'd suggest either using Internet Explorer, or Google Chrome for this.
Once that's done, I would invite you to try again
Can you tell me if the error message still appears?
Welcome to the Community
Are you getting the same error message? Did you try clearing your cache and cookies and/or try through through a different browser?
Hey @tomb !
Has this been resolved? Were you able to change the number after clearing your cache and cookies or trying another browser?
Don't be shy to share with us!