I'm attempting to change my phone number on-line from a Vancouver # to a Toronto # and avoid a $35 charge in the process. However, your system will not allow me to do so. I keep getting that message saying "OH-OH! Some error occurred. Please try again later."
Are there any acutal solutions other than having to call in and talk to someone? I have attempted to you different browsers.
Solved! Go to Solution.
Good morning @keishady
Thanks for reaching out to the Community I'd love to help with this!
From your web browser (Google Chrome) could you please try the following:
- Clear the cache files from your web browser + delete the cookies
I'd suggest either using Internet Explorer, or Google Chrome for this.
Once that's done, I would invite you to try again
Can you tell me if the error message still appears?
Hey @tomb !
Has this been resolved? Were you able to change the number after clearing your cache and cookies or trying another browser?
Don't be shy to share with us!