Error in Account Change Confirmation for $60/mo for 10GB Promo

Error in Account Change Confirmation for $60/mo for 10GB Promo

Error in Account Change Confirmation for $60/mo for 10GB Promo

SOLVED
JVHD
I'm a Participant Level 2

Error in Account Change Confirmation for $60/mo for 10GB Promo

When the Fido $60/mo for 10GB promo happened, I went to a Fido store to get my plan changed for 2 numbers on the same account. I asked the person there if this plan was a permanent thing because on the Fido website I noticed they updated their promo saying the bonus 5GB is now permanent and not for 24 months. He said yes, so I proceeded in changing my plans. However, today (Dec.22) I received an email with all the documents regarding the changes and I noticed for one of my lines it says "Fido Agreement Term 24-month(s)." I do not have a contract, so I don't know why that is showing up and this promo was suppose to be permanent and not for 24 months right?

Accepted Solution

Re: Error in Account Change Confirmation for $60/mo for 10GB Promo

Solved by I'm a Participant Level 2 JVHD

This has been solved. It was poor formatting of the document that led to a misunderstanding.

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JVHD
I'm a Participant Level 2

This has been solved. It was poor formatting of the document that led to a misunderstanding.