Erroneous charge/ theft

[bauer82]

I've got an erroneous charge for a Sim card on my account. On phone call rep said it would be free. I've been burned so many times by reps that I record their calls. I need to know where I can send a copy of this file to get the charge reversed. It's ridiculous how much anguish I have to go through just to try to (and not always succeed) at getting fido to stand by their word. Sick!

[bauer82]

Hi bauer82!

If there was a mistake on your bill, we'll gladly reverse the charge.

I'll send you a private message so we can look into this together.

Talk to you soon!

[bauer82]

Ok but I already called a rep and they said they will look into it and reverse it if they found that it should be reversed. This was like 3 weeks ago.

[FidoMaria · Accepted solution]

Hi bauer82!

If there was a mistake on your bill, we'll gladly reverse the charge.

I'll send you a private message so we can look into this together.

Talk to you soon!