I can send and receive emails from the laptop, send emails from my phone but don't receive emails on phone. I've checked incoming and outgoing servers and all the info is correct. Any ideas
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What email client are you using? Are you sure you have the correct incoming server? For certain accounts you'll need to use our outgoing server (gprs.fido.ca) but not our incoming server.
Assuming you are using Andriod and Outlook, here's what I have to offer.
Your Outlook app has settings to determine if you get e-mail through 'push' (auto e-mail recieve). start with the following settings.
1. Enable push / 2. Set 'push' Frequency to 'always' (no intervel setting) / 3. Disable any Quiet Time settings (low batt, roaming) you might have.