Email app won't update on Samsung Galaxy S4

Reply
Highlighted
I'm a Participant Level 3 Alicia12345
I'm a Participant Level 3

Email app won't update on Samsung Galaxy S4

When I'm using the email app that comes on the Samsung Galaxy S4 over data, it won't update for any new messages even when I hit the refresh button. I have no problem with this when I'm using wifi, only data. Any suggestions?

 

 

Accepted Solution

Re: Email app won't update on Samsung Galaxy S4

May sound silly, but is data turned on? Are other apps working outside of a Wi-Fi network?

Other thing you may want to check is under Settings, Accounts. Select your e-mail account and make sure Sync is enabled.

If not, could be a software issue. You may need to reset it to factory settings.
View solution in context
Flag this to a Moderator
Message 1 of 2
1,884 Views
I'm Experienced Level 2
I'm Experienced Level 2
Solution

Re: Email app won't update on Samsung Galaxy S4

May sound silly, but is data turned on? Are other apps working outside of a Wi-Fi network?

Other thing you may want to check is under Settings, Accounts. Select your e-mail account and make sure Sync is enabled.

If not, could be a software issue. You may need to reset it to factory settings.
Flag this to a Moderator
Message 2 of 2
1,846 Views