Dropped calls within 30 seconds

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I'm a Participant Level 1 tgla
I'm a Participant Level 1

Dropped calls within 30 seconds

Any issues with dropped calls in the Winnipeg area? I cannot seem to make a phone call that lasts > 30 sec either today or yesterday, and have already rebooted my phone / selected the carrier manually, etc. 

Thanks!

 

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Re: Dropped calls within 30 seconds

Hey tgla! 

 

Welcome to the community Very_Happy 

 

There is in fact a known issue at the moment but don't worry, we're working on it. We'll need to create a ticket for you though. 

 

I'll send you a PM so we can get started on that Smiley

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Former Moderator FidoSamantha
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Re: Dropped calls within 30 seconds

Hey tgla! 

 

Welcome to the community Very_Happy 

 

There is in fact a known issue at the moment but don't worry, we're working on it. We'll need to create a ticket for you though. 

 

I'll send you a PM so we can get started on that Smiley



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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Re: Dropped calls within 30 seconds

I have been having the same issue in North Vancouver for the last 3 or 4 days. Is there a known issue in North Van also?
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Former Moderator FidoTerry
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Re: Dropped calls within 30 seconds

Hey yolo22,

 

the issue only started today, so it's odd that you had the same issue 4 days ago. Does your call drop after 30 seconds after you place an outgoing call? If so, let me know so I can send you a PM. 



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I'm a Contributor Level 2 yolo22
I'm a Contributor Level 2

Re: Dropped calls within 30 seconds

Hi,

All sound is lost after the first few seconds of the call. I can hear the other side and they can hear me only for a fee seconds, then all sound on both sides is lost. We cannot hear each other and the call drops. Usually all within 30 secs.

I also am also missing calls because the phone doesn't ring, when I check my phone I find missed calls, but it never rang.

On a side note I notice my network switching from LTE to 4G a lot over the last few days, even in areas where I normally have full LTE signal usually!
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Former Moderator FidoTerry
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Re: Dropped calls within 30 seconds

I'll send you a PM so we can check this out in this case @yolo22. Smiley 



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