Dropped calls while using iPhone 6s

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I'm a Participant Level 2 martharoot
I'm a Participant Level 2

Dropped calls while using iPhone 6s

I use the new iPhone 6s and new SIM Card from FIDO, but when I dial any number including FIDO customer service number, after 30s, the call failed automatically. I don't why!!!! I payed my phone bills, the balance is $0 now. Can anyone help me?

 

 

 

 

 

 

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Former Moderator FidoCatherine
Former Moderator

Re: Call kept failing using iPhone 6s

Hi there martharoot

 

Welcome to the Fido Community! 

 

Can you see if your phone is connected to the Fido network?

(Do you see the symbols: H, 3G, 4G, LTE, etc. at the top of your screen)

 

Have you tried to power-cycle the phone?

(Turn the phone Off, Remove the SIM Card, Turn the phone On)

 

I'll be happy to look into this further with you if you need 😃 

 

Keep us posted!



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I'm a Participant Level 2 martharoot
I'm a Participant Level 2

Re: Call kept failing using iPhone 6s

Hi, I even replaced to a new SIM card and new iPhone 6s, the problem still has.

 

If I connect to LTE, the call will drop and give me the message force me to enable the WIFI calling.

 

If I connected to WIFI, and enable the WIFI calling, the call will drop and give me the message:"call failed" after the same 30 seconds.

 

What's wrong with my phone now!

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Former Moderator FidoCatherine
Former Moderator

Re: Call kept failing using iPhone 6s

I'll send you a PM so we can look into this further 😃

 

Thanks!



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