Dropped Calls after a few minutes and Poor call quality in Vancouver

Dropped Calls after a few minutes and Poor call quality in Vancouver

Dropped Calls after a few minutes and Poor call quality in Vancouver

Marzan
I'm a Participant Level 1

Dropped Calls after a few minutes and Poor call quality in Vancouver

I have switched over from Freedom to Fido because of quality issues and now it seems like its worse than Freedom which was only $40. I live in South Vancouver, 4 km from downtown and almost all my calls are dropping after a few minutes. The first couple of minutes are fine and then quality deteriorate after then eventually disconnecting. I called customer service and they had me turn off LTE/Volt calling or something which I did but nothing change. 

I use this work for phone and its a disgrace that I switched from Freedom to Fido ($40 to $100), paying more than double and the quality is worse in addition to only 3 voicemails that I can get now. 

 

Someone needs to do something. 

 

Marzan

2 REPLIES 2
FidoAmanda
Former Moderator

Hey @Marzan!

 

Were you able to test your SIM card in another device?

 

What happened when you did?



FidoKija
Former Moderator

Hi Marzan! Welcome to the community. Smiley 

 

This is really not an ideal situation. I completely understand how this can be frustrating. Rest assured that we're here to help! 

 

Do you have perhaps another phone compatible to our network that you could test your SIM card with? If so, could you let us know if this the same with another phone?