Does anyone has a blank page on new flip game?

[leozhou9259]

As the photo above, there is nothing on the page, but other pages work well.  and I have updated the latest version of App. 

[dingdin1]

i have the exact same issue...can anyone helps me as welll?

My phone is iphone 7. And the app is most updated version, my browser is also most updated. The app has no problem to go any other pages rather than the flip game page. I have reach out to the support via email 2 weeks ago, and it still has not been solved yet.

I also tried on my iphone 5, same thing with the blank page.

[FidoRanya]

Hey @dingdin1 ! 

I replied to your PM, we'll continue there  

[FidoRanya]

Thank you @leozhou9259 ! 

Does it happen both on Wi-Fi and data? 

[leozhou9259]

Yes, I tried both ways on data and WiFi

[FidoRanya]

Thanks! I'll send you a pm so we can look into it  @leozhou9259  ! 

[FidoClaudia]

Hey @leozhou9259,

Welcome to the Community!

Seems to be working on my side. Have you tried again, are you still experiencing the same issue?

I suggest deleting and re-installing the app.

Let us know how that goes

[FidoKenny]

Hey @leozhou9259

That doesn't look right.

What phone model are you using right now?

[leozhou9259]

I'm using iPhone 7 Plus，I think my account has some problems that cause this issue. I have attempted to switch SIM card to my old iPhone 5S and downloaded the latest version of the app(3.1.5). The same problem also happens on my iPhone 5S

[leozhou9259]

thank you but it still has a blank page.:smileysad:

[FidoAmanda]

Hey @leozhou9259!

Are you still experiencing a blank page when you try accessing the Fido Flip game? Are you using the latest version of the app, 3.1.5? 

Keep up posted!

[leozhou9259]

Yes, I'm using the latest version of fido app