Device upgrade pending

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I'm a Participant Level 3 Rickykcir
I'm a Participant Level 3

Device upgrade pending

I upgraded my device yesterday morning but because my phone is a little bit slow I am not sure if the order was completed or if it went through, the last page it directed me was on typing my username for this community thing. Haven't got an email from them about processing the order. I want to know right away just so I can still shop this black friday if ever the order did not went through.

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Moderator
Moderator

Re: Device upgrade pending

Hey @Rickykcir and thanks for reaching out Smiley

In order to confirm this, it will be necessary to contact our customer service so they can check your account with you.

 

You can find the list of channels to reach us here.

 

We can also send you a PM here on the Community if it's better for you.

 

Let me know.

 

 



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I'm a Participant Level 3 Rickykcir
I'm a Participant Level 3

Re: Device upgrade pending

Yes, can you please send me a message just to confirm it. Takes forever everytime I call fido with their waiting times. And if ever my order went through can you please let me know when it will process and an estimate of when it will be shipped to me. Because I need it right away, if it will take longer can I just cancel it and pick one up in store on saturday. i was only tempted to buy online because I thought it will only take 2 days just like what the promotions said but it already took 1 day and still not processed yet. 

Thank you for assistance.

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Moderator
Moderator

Re: Device upgrade pending

@Rickykcir

 

I'm sending you a PM now. Talk to you soon Smiley

 

 



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I'm a Participant Level 3 Rickykcir
I'm a Participant Level 3

Re: Device upgrade pending

Okay, thank you.

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I'm a Participant Level 1 HyunwooJung
I'm a Participant Level 1

Re: Device upgrade pending

I got the same problem. Can you PM me too?

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Device upgrade pending

Hey @HyunwooJung  , 

 

Thanks for reaching out! Sending a PM your way!



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I'm a Participant Level 1 Diva_queen_kass
I'm a Participant Level 1

Re: Device upgrade pending

Yes my one number says I can’t upgrade due to a pending upgrade?? Why 

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Former Moderator FidoPamela
Former Moderator

Re: Device upgrade pending

Hey @Diva_queen_kass

 

Welcome to the Community Smiley 

 

I'm sending you a PM so we can check it out. 

 

Talk to you soon! 



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