Fido charged me 50 and called it Device Savings Recovery Fee.. lost my phone that i owned and was month to month. I purchase a 2 year smart plan from Fido but one hour later i changed the plan and fido bill me $50. To get the new plan i had to cancel my plan and phone number to get new one ... so in one hour can they bill be cancellation fee also if i still remain a fido customer..
another thing the invoice so confusing i have engineering degree and it's difficult for me why do they make it so difficult ..
I believe that all cell company do same, find encrypted ways to screw you over.. hate shady cell buisness..so dirty/
Anyway i called and they wouldn;t revirse the charge but i will call again talk to different support hopefull with little more expereince and comon sense and get it reverse.. just ticked i have to go through this **bleep**.....
by the way this is fact had the plan for one hour and changed to new upgraded smartplan --
Fido offered me a new plan under the same contract. How can they charge me for changing it? They said it was a promotion and I was not told I would be charged 50.00. If I have to pay this fee I will cancel the whole thing. That's dirty business
Hey @Sonyadeanne, thanks for using the Community
The only reason why you would get charged for changing your plan is if you are breaking your current agreement.
Did you have any type of contract attached to your plan?
Let me know
wait a minute here, something doesnt sound right? why would u cancel your existing account and open a NEW account with a new number and plan? you can get another phone if u lost yours and still keep your plan and number? somethings fishy here ur not telling us the whole facts