Detailed call history

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I'm Helpful Level 3
I'm Helpful Level 3

Detailed call history

Hi
How can I get detailed call history for previous month? I can't see all call history on my online bill. And I need it for legal reasons. I need all outgoing call log with date time for July 2014. I tried to contact 611 and live chat. None of any help me out. They inform me to pay 15$ for sending same online bill copy without call details.

I have 200 minutes daytime plan. I can see my over usag details but can't see all call details. Is there any way to get all call details from fido for month July 2014?

 

 

Accepted Solution

Re: Detailed call history

Hi Bhupi,

 

I sent you a private message detailing your options. Hope it helps!

 

Amanda

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Message 1 of 14
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Fido Employee afterthefact
Fido Employee

Re: Detailed call history

Hello, if the details you require are not available on your online bill, then they are not available for customer service to send to you either.  However, if this is for a legal reason you can have your legal representative make a legal request for additional details for specific call records.  This must be done in writing with the proper paperwork - your legal representative will know how to proceed.



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Former Moderator FidoAmandaH
Former Moderator
Solution

Re: Detailed call history

Hi Bhupi,

 

I sent you a private message detailing your options. Hope it helps!

 

Amanda



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Message 3 of 14
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I'm Helpful Level 3
I'm Helpful Level 3

Re: Detailed call history

Detailed bill requested on phone one month before and agree to pay $15. But still waiting for bill. Reorder last week on phone but not received yet. I already check with Canada Post but they don't have any mail under my name and address. Too many call made to Fido and chat but result is - I am still waiting for detailed outgoing call history.

 

Where can I contact now? How can I get my detailed bill? Friends I really need detailed bill. Can anyone help me on this?

 

 

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Former Moderator FidoRachel
Former Moderator

Re: Detailed call history

Hi Bhupi,

I'm not sure if you saw but afterthefact mentioned that if you require this information for legal purposes, you can contact your legal advisor.

I hope this clarifies your concern.


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I'm a Contributor Level 1 pt58thompson
I'm a Contributor Level 1

Re: Detailed call history

I need my call history for work.   If I can't get incoming calls, I still wish to see calls that I made.

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Moderator
Moderator

Re: Detailed call history

Hey @pt58thompson and welcome to the Community Smiley

 

The details for your incoming calls are not available on your bill.

 

But your outgoing calls are Smiley

 

On your bill, the usage section right after your charges, that's where you can see the details of your outgoing calls.

 

You can even download a PDF file from your bill to see all that information.

 

Hope this helps Smiley



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I'm a Participant Level 1 Jrms
I'm a Participant Level 1

Re: Detailed call history

Maybe I'm just blind but I can't seem to figure nd the details of my long distance charges... I have the minutes and charges but not the places called. Am I missing something or is it not available? I also can't seem to find the pdf download... Any help would be appreciated
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Moderator
Moderator

Re: Detailed call history

Hey Jrms!

 

Here's how to download the PDF version of your bill:

 

- Log into My Account

- From the Overview section, click View Bill.
- From the View Bill drop down, choose the invoice date you want to print.
- Click on Save/Print this bill (PDF) from the first page of the bill, right under Key highlights.
- A PDF version of the invoice will open for you to print.
 
You'll be able to see the details of your long distance calls on the PDF version of your bill.
 
Hope this helps! Smiley


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I'm a Contributor Level 1 pt58thompson
I'm a Contributor Level 1

Re: Detailed call history

There are no calls listed after my usage section.  Just how much I used.

I really would like to get this set up.

 

Paul

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