Delay sending picture messages

Delay sending picture messages

Delay sending picture messages

sksnuffy
I'm a Participant Level 2

Delay sending picture messages

i really dont like this phone or network.

 

i send a lot of pics for work

 

average send time for any pic is over an  hour for every pic

 

this sux

 

***Edited to add labels***

***Edited title***

15 REPLIES 15
Cawtau
Senior MVP

Hello Sksnuffy,

 

  Welcome to the community!

 

  Just to clarify, are you trying to send those pictures via MMS or email or some other method? If you're trying to send them via MMS, your phone should automatically compress the pictures to fit the MMS size limit. Have you verified the MMS settings on your phone? Have you verified whether your phone is using the correct APN settings? You can do so here. If you're trying to send photos you took with your phone via email or other method, those pictures can be quite large. Depending on your requirements, you might consider reducing the resolution of your photos to reduce their size.

 

   That said, sending relatively high resolution photos shouldn't take that long. What phone are you using? Does it only happen at certain places or everywhere? To which network does your phone connect? Does your phone get strong signal at that/those location(s)?

 

Hope this helps Smiley

 

Cheers

 


Hey @sksnuffy

 

Were you able to sort this out?



sksnuffy
I'm a Participant Level 2

Nope.

It still takes hours to send a pic.  I am going to have to get another account somewhere else with another carrier I think.  I don't know why I can't send a simple non high resolution pic and like I've stated its work related so this is unacceptable

Hello again,

 

  What phone are you using? Did you purchase it from Fido? If not, have you verified it has the compatible bands/frequencies for adequate data transmission? That is, data transfer will not be efficient on the 2G network. You can verify the compatible bands/frequencies here.

 

  To which network does your phone connect? Are you sure your place of work has adequate '3G' or LTE reception? You can get an idea of your surrounding cellular towers here.

 

  Just to double check, have you enabled data on your phone? It does need to be enabled to send/receive MMS.

 

  How is your other data? Are you able to browse the internet adequately at your location?

 

  If the issue is with your phone not having adequate compatible bands/frequencies, switching providers may not help. However, if you are located in an area with less than adequate coverage, the it's possible the other providers might better have coverage in the area.

 

Hope this helps Smiley

 

Cheers


Hey @sksnuffy!

 

Let us know if any of the suggestions above helped Smiley



Ericc1
I'm a Participant Level 2

I'm having the same problem. More than an hour to send an email with a 1MB file attached (from both Gmail and Outlook apps). And if I turn my phone off for the night during that hour then it doesn't send until I turn on the phone again in the morning. I'm in downtown Ottawa, supposedly good reception everywhere. Where is the data that I'm paying for?!!

Hello Ericc1,

 

  Welcome to the community!

 

  Are you able to use other data without issue? To which network is your phone connected? Have you verified your data is enabled? Have you verified your phone is using the proper APN? You can verify those settings here.

  Have you verified that your email apps are using the proper SMTP settings? Each app should be using their own SMTP servers (Gmail and Outlook).

 

  Are there any settings in either of those apps to send attachments via Wifi-only?

 

  Have you verified that your phone does not have any settings enabled to prevent data/Wifi when the phone is asleep (ie battery saving, etc)?

 

Hope this helps Smiley

 

Cheers


Ericc1
I'm a Participant Level 2

Verified the APN settings - that's not the issue. I wasn;t able to check the IMAP or POP settings - the links you provided didn't translate for Androind phone (I couldn;tf ind these settings anywhere).

 

The phone (Samsung S7) was purchased from a FIDO outlet.

 

The files send *eventually*. Sometimes right away. But right now I'm 45mins waiting for a 50KB file to send from my Gmail!

 

Is this something wrong with the FIDO network?

Ericc1
I'm a Participant Level 2

I'm now at the 2hr mark - waiting for a 50KB file to leave my Gmail outbox.

Hey @Ericc1, has any of Cawtau's suggestions helped?

 

Let us know! 

 

 



Hello again,

 

  Thanks for the additional information!

 

Cawtau wrote:...

  Are you able to use other data without issue? To which network is your phone connected?...

   If you are able to use other data without issue, that would suggest the problem is more app or settings related. There's no reason why the network would selectively slow email versus any other data. Have you tried to perform a speed test? There are multiple apps which can test your connection speed.

 

  If your other data usage is also slow, it could be due to the network your phone is connected. Data transfer using 2G or Edge is going to be much slower than '3G' or LTE.

 

  If you are using the Gmail app or Outlook app, they may not provide access to SMTP settings for their respective email accounts. However, they should still provide those settings for access to other accounts using those apps.

 

  Others have also noted similar delayed sending glitches using the Gmail app (with different providers). In some of those cases, clearing the app's cache and/or data seemed to help (see here). Note that clearing the app's cache and/or data will likely delete any outgoing emails.

 

  Have you considered using a different email app? I use the default app which came with my S5 and have not had any issues sending attachments.

 

Hope this helps Smiley

 

Cheers


 

Hey @sksnuffy

 

We would hate to see you go!! Can you confirm if you're using a Fido phone? If not, can you let us know if you had the chance to check out the APN settings in the link Cawtau provided? 

 

Does this happen while you're connected to our network? On Wi-Fi? Or both? 

 

 



FidoChristina
Former Moderator

Hey @sksnuffy

 

Welcome to the community. 

 

That's odd! Usually MMS go through pretty quickly. Are you using the standard messaging service or a different app?

 

Also, does it appear as sent on your side but the recipient doesn't get it until much later? Or does it say "sending" for a  long period of time?

 

Let us know!



sksnuffy
I'm a Participant Level 2

so far it has been in the queue for about four hours

 

 

very dissappointed

jlits
I'm Experienced Level 2

@sksnuffy

 

Have you tried restarting your phone!

Also what kind of phone do you have?