Defective Phone Exchange

Service interruption


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Defective Phone Exchange

Defective Phone Exchange

SOLVED
tv9924
I'm a Participant Level 2

Defective Phone Exchange

My phone won't read my sim card. I've tried again and again but it just doesn't work. Can I get it exchanged? It's only been a few days since I bought it.

 

 

 

Accepted Solution

Re: Defective Phone?

Solved by I'm Experienced Level 2
If your phone is defective, you have 15 days to exchange it for the same model.

If you want to exchange it for a different model (that also includes different colors and capacity of the same model) or want to return it, you must be within 15 days since purchase and have used no more than 30 minutes of talk-time on it.
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3 REPLIES 3
TheOrangeGuy
I'm Experienced Level 2

If your phone is defective, you have 15 days to exchange it for the same model.

If you want to exchange it for a different model (that also includes different colors and capacity of the same model) or want to return it, you must be within 15 days since purchase and have used no more than 30 minutes of talk-time on it.
tv9924
I'm a Participant Level 2

Thanks for the quick reply!

I lost the extra ear buds that came with it but have all the other accessories will that be a problem?

FidoStephane
Community Specialist

Hi there tv9924,

 

No that won't be a problem.