Data usage while waiting for bonus 5 GB to show up

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I'm a Participant Level 3
I'm a Participant Level 3

Data usage while waiting for bonus 5 GB to show up

I may have missed this answer in another thread since there are so many at this moment re: 10gb Holideal ..

I understand that only 5gb shows up for the moment (for those who were able to do self-serve) and the bonus may take 2-3 cycles; however, what happens in the meantime? Are we able to use the full 10gb until it shows up or are we only allowed up to 5gb and anything over is considered an overage? Thanks!

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Re: Data usage while waiting for bonus 5 GB to show up

Hi @Bonn, @Paolo is right. Until the 5 GB bonus is added, you'll only have access to 5 GB.

 

Let me know if you have any other questions. Smiley

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Data usage while waiting for bonus 5 GB to show up

i dunno since i do not work for them, but to be safe i would stay under the 5gb mark just to be safe

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Former Moderator
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Solution

Re: Data usage while waiting for bonus 5 GB to show up

Hi @Bonn, @Paolo is right. Until the 5 GB bonus is added, you'll only have access to 5 GB.

 

Let me know if you have any other questions. Smiley



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I'm a Participant Level 3
I'm a Participant Level 3

Re: Data usage while waiting for bonus 5 GB to show up

I thought so as well.

Thank you, @Paolo @FidoMaria

for the clarification!

 

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I'm an Expert Level 2
I'm an Expert Level 2

Re: Data usage while waiting for bonus 5 GB to show up

your welcome, so yeah stay under 5gb until you see it on your account or they send you a notification text that it has been added

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I'm a Participant Level 1
I'm a Participant Level 1

Re: Data usage while waiting for bonus 5 GB to show up

Just a quick question. I was just able to successfully get the promo plan. Right now it only says 5GB under usage. How long will I have to wait to recieve the other extra 5?

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Data usage while waiting for bonus 5 GB to show up

also, are we already under 5Gb for sure, or does this start with the new billing cycle?

Fido, this question was asked few times here and there, can you please give strtaight answer to it?

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Community Specialist
Community Specialist

Re: Data usage while waiting for bonus 5 GB to show up

Hey everyone, 

 

Sorry for the delay in replying. 

If you changed your plan yourselves via MY Account on Fido.ca, the 5GB data will be added to your plan within 2 to 3 billing cycles. 

If however your plan was changed by a Fido representative, the data is added right away. 

I hope that clarifies Smiley 



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Data usage while waiting for bonus 5 GB to show up

Thanks for the answer, I think this is very important information. I guess I am good - as I did it at Fido store, but many people here did it via MyAccount - hope they will see this information before they will start using the data they do not have yet... 

Thanks for clarification!

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Data usage while waiting for bonus 5 GB to show up

That is completley unacceptabled. I had 10GB before, nowhere on your social media post did it say it would take 2-3 months for the bonus to be added.  I've tried reaching out so many times through various ways but have been completley ignored.  Fido has been absolutley terrible with customer support and my issue has yet to be resolved.

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