Data usage problem

Data usage problem

Data usage problem

SOLVED
steve799
I'm a Participant Level 2

Data usage problem

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So I received the text that my excess data reached 50$, I confirmed and asked that my data usage could be reconnected, a few days later I received a text that my data usage reached 150$. Does anyone know how an extra 2Go of data reached 100$ ?  

Accepted Solution

Re: Data usage problem

Solved by MVP MVP

Hello @steve799,

 

Its simple, from the screen shot you posted you were charged $175 for 2.4gb of data overage and that's at a rate of $7 per 100MB.

 

1GB = 1024MB so 2.40Gb = 2448MB x $7 per 100MB gives you $175.

 

Note the $7 is charged for every 100mb or less.

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2 REPLIES 2
KAPABLE-K
MVP

Hello @steve799,

 

Its simple, from the screen shot you posted you were charged $175 for 2.4gb of data overage and that's at a rate of $7 per 100MB.

 

1GB = 1024MB so 2.40Gb = 2448MB x $7 per 100MB gives you $175.

 

Note the $7 is charged for every 100mb or less.



FidoKija
Former Moderator

Hey steve799! Welcome to the community. Smiley 

 

This might require to have a closer look into your account so we can check your overage rate. 

 

I'll send you a PM so we can check this together. See you there!