Data not working on iPhone6

[ral]

Hello!  

I am new to Fido and have an unlocked Iphone6 bought from the Apple store.

I noticed today that LTE is not working. I did reset my network settings and did restart the phone, but with no luck. Any idea what else to try?

Yhank you!

[FidoAmanda]

Hey ral!

Welcome to the Community!

Are you located in an area where we have LTE coverage? You can check out the coverage map here to confirm.

Also, do you have an LTE SIM card?

Let us know!

[ral]

Hello Amanda:

yes to both of your questions. I am in an area with LTE coverage and I have a LTE Sm card.

[FidoAmanda]

Are you able to connect to to LTE if you put your SIM card in another phone? 

Also, have you tried restoring your phone to factory settings? 

[AdamBeast]

Hi ral,

Could you the following steps? 

- Settings -> Cellular Network -> Enable Cellular Data;

- Settings -> General -> If you can see "Profiles" option, remove all profiles; 

- Settings -> General -> Reset -> Reset network setting.