Data Usage not showing up in My Account

[mpia]

Ever since I have had a data option, I can never see my usage on my My Account page. I can see my up-to-date voice and messaging usage but it always says 'No usage occurred since the beginning of your current billing cycle' for my data. Am I missing something?

[mpia]

Handset type ?

data option ?

when did the issue start ?

is your OS firmware up to date ( smartphone only ) ?

have you tried to un-install and re-install the My Account app ( smartphone only )?

this is critical information that should be given to the call center agent....

let us know

[silentbuddha · Accepted solution]

Handset type ?

data option ?

when did the issue start ?

is your OS firmware up to date ( smartphone only ) ?

have you tried to un-install and re-install the My Account app ( smartphone only )?

this is critical information that should be given to the call center agent....

let us know

[carciero1]

Iphone 5s

[FidoAmanda]

Hey carciero1!

Welcome to the Community!

Anything we can help you with?

Let us know!

[mpia]

Hi,

I just remembered I had posted about this when I checked my Data Usage again and now it's working. I had never seen it work before (when using my laptop), but I guess the issue was resolved. 

Thanks