Data Usage not showing up in My Account

Data Usage not showing up in My Account

Data Usage not showing up in My Account

SOLVED
mpia
I'm a Contributor Level 1

Data Usage not showing up in My Account

Ever since I have had a data option, I can never see my usage on my My Account page. I can see my up-to-date voice and messaging usage but it always says 'No usage occurred since the beginning of your current billing cycle' for my data. Am I missing something?

 

 

Accepted Solution

Re: Data Usage not showing up in My Account

Solved by I'm Qualified Level 1

Handset type ?

data option ?

when did the issue start ?

is your OS firmware up to date ( smartphone only ) ?

have you tried to un-install and re-install the My Account app ( smartphone only )?

 

this is critical information that should be given to the call center agent....

 

let us know Smiley

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4 REPLIES 4
silentbuddha
I'm Qualified Level 1

Handset type ?

data option ?

when did the issue start ?

is your OS firmware up to date ( smartphone only ) ?

have you tried to un-install and re-install the My Account app ( smartphone only )?

 

this is critical information that should be given to the call center agent....

 

let us know Smiley

carciero1
I'm a Participant Level 1

Iphone 5s

Hey carciero1!

 

Welcome to the Community!

 

Anything we can help you with?

 

Let us know!



mpia
I'm a Contributor Level 1

Hi,

 

I just remembered I had posted about this when I checked my Data Usage again and now it's working. I had never seen it work before (when using my laptop), but I guess the issue was resolved. 

 

Thanks