Data Top-Ups Not Working

[zero383]

I've used almost 95% of my data this month (376 of 400MB) and I still have not received the text message to top-up my data. So what do I do now? There doesn't seem to be any other way to top up.

[zero383]

Hi everyone,

Let me take a moment to update this thread since things have changed a bit. 

It's now possible to add a data top-up without having to wait til you reach 90%. Simply send a text saying "Data" to 222 and you will get a text message with instructions explaining the top up options and how to add it.

Details here. 

Sweet, right? 

[FidoFaiza · Accepted solution]

Hi everyone,

Let me take a moment to update this thread since things have changed a bit. 

It's now possible to add a data top-up without having to wait til you reach 90%. Simply send a text saying "Data" to 222 and you will get a text message with instructions explaining the top up options and how to add it.

Details here. 

Sweet, right? 

[FidoPierre]

Hey @zero383

The data top-ups can only be added through our self-serve option once you receive the notification that you've reached 90% of your data for the current cycle. If your plan is compatible you should have already received this message. 

I'll send you a PM so we can take a closer look at your account and get to the bottom of this together.  

[lindam]

My son would like to take advantage of this, but he doesn't receive any texts when his data gets low. He has had the same plan for 2 years....no changes. What does he have to do to be able to take advantage of this and give Fido more $?

[FidoTerry]

@lindam it will not work in the following conditions if you have a data plan with:

• Flexible rate data - example:
  • $22 per month for 100 MB
  • $37 per month up to 500 MB
  • $52 per month up to 2GB
  • $72 per month up to 5GB
• Variable overage data  - example:
  • First 60 MB is $0.50/MB, then $0.03/MB
• Bonus data on the plan offered as a gift.

If you don't have this and still didn't get the text. Let us know so we send you a PM.

[lindam]

Lol....I have no idea if any of that pertains to him.  I'll have to look at my account and see if it says.   Thanks for the reply

[FidoTerry]

I'll send you a PM now so we can look at your account together.

[lindam]

Tried to reply, but got an error message saying there was no message to reply to? I am on my phone, so I will try on a computer tomorrow. 😊

[FidoTerry]

That's odd. You can also reach us here if you need immediate help.

[lindam]

I just tried to send from your profile and got the same message 😕

I'll try on a computer tomorrow. It's not an emergency 😊

[lindam]

Thanks to the mods who helped me figure this out.


Now the bad news.....

Turns out you must have a plan that includes Data Tracker. My son's plan is two years old. In order for him to have the luxury of a top up text, he would need a new plan. Can you say chaching?

This seems ridiculous that this option isn't available to ALL Fido subscribers. Once again, $ trumps loyalty. Very disappointed, kids. I'm up for renewal and so is my son next month. Before any mods offer to upgrade him to a plan that includes the top up text service...don't. I'm weary of only being offered perks if I spend more.

*le sigh*

[FidoAmanda]

Hey lindam!

Each plans has it's own advantages.  In your case you have a less expensive plan.

You can reply to our PM if you want to know the overage rate on your son's current plan. 

[lindam]

I don't see that it says he has any of that.  He has the $39 plan with 600MB data/month.

[FidoTerry]

Feel free to reply to our PM so we can look into this for you.