Data Overage charges

Data Overage charges

Data Overage charges

cattledog
I'm a Participant Level 1

Data Overage charges

was charged 287 from  july  30 to aug 4th for  data usage i was at home with wifi dont understand how this happened

1 REPLY 1
FidoClaudia
Moderator

Hey @cattledog,

 

Welcome to our Community!

 

I definitely get your concern and I assure you that our system only tracks usage that was made under our network. I'll need to ask a few questions to make sure we get to the bottom of this:

 

1. What phone model are you using?

2. If you're using an iPhone, is the WiFi Assist option active? You can check that under Settings - Cellular (at the bottom of the page)

3. When you weren't connected on WiFi, how exactly did you use your data, what type of usage was done?

 

Let us know.