Data Overage charges

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Data Overage charges

Data Overage charges

Melmoth
I'm a Participant Level 1
I'm a Participant Level 1
September 2017
September 2017

Data Overage charges

Hello Community!

I am exasperated by the lack of notifications for data overage on a data only plan 15 dollars for 3GB.Just got a notification I was 704 MB over.Not only that but I am being charged on a data only plan,30 extra dollars for this when I am supposed to pay 10 dollars per extra gig.I have 2 numbers with Fido.Other device is paid up.Time to cancel.Anyone else is getting gouged out of his money?

 

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FidoMegan
Former Moderator
Former Moderator
September 2017
September 2017

Hey @Melmoth! 

 

We'd hate to see you go. Sad If your over usage rate is $10 per 1GB you definitely shouldn't be  charged $30 for 704MB over. I'll be more than happy to look into that for you. 

 

As for the notifications, it's important to track your usage yourself. The notifications aren't in real time and so it's best not to rely on them. You can track your usage on fido.ca or through the app! 

 

I'm sending you a PM right away! Smiley 



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