Data Overage charges

Data Overage charges

Data Overage charges

SOLVED
Cap16
I'm a Participant Level 1

Data Overage charges

Hello

I got a $5 of extra charge for using, apparently,  4.49Mb  more on my 500MB
BUT, on my phone, when I check, I am still under those 500Mb ( I am at 496MB)

I know, it is only 5 dollars but, I am really upset for this little trick.

Can I do something ?

 

Thanks

 

Accepted Solution

Re: Data Overage charges

Solved by MVP MVP

Hello @Cap16,

 

Since you were charged $5 for 4.49mb of overage that means your plan overage is $5 for every 100mb so once you go over your data limit you will be charged $5 for up to 100mb. 

 

I know you said your phone shows you are under your 500mb limit but the way your phone and the provider calculates your data usage is different and often you will see a slight difference see this thread here.

 

You can rest assured there is no trick here.

View solution in context
1 REPLY 1
KAPABLE-K
MVP

Hello @Cap16,

 

Since you were charged $5 for 4.49mb of overage that means your plan overage is $5 for every 100mb so once you go over your data limit you will be charged $5 for up to 100mb. 

 

I know you said your phone shows you are under your 500mb limit but the way your phone and the provider calculates your data usage is different and often you will see a slight difference see this thread here.

 

You can rest assured there is no trick here.