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Hi,
I just realized that my data have been blocked as I reached the monthly limit allowed with my plan (2 GB). How can I add a one time option to increase my data? Also, If I decide to let my phone to continue to use data over the limit, how much it will cost?
Thanks in advance for your help
Solved! Go to Solution.
April 2016
Hi @Fabyana
Welcome to the Community!
Do you hae a prepaid or a monthly account?
We never block your data when you reach your limit on a monthly account because an over usage rate is built in your plan. It's possible that you've set up a limit yourself in the phone's settings though.
You can turn that off if you want to keep on using.
Since you have a built in over usage rate, there is no 1 time option to add on top of your data. You will be charged by usage block according to the rate included in your plan.
I'm sending you a PM to see what your rate is
Talk to you soon.
Hi @Fabyana
Welcome to the Community!
Do you hae a prepaid or a monthly account?
We never block your data when you reach your limit on a monthly account because an over usage rate is built in your plan. It's possible that you've set up a limit yourself in the phone's settings though.
You can turn that off if you want to keep on using.
Since you have a built in over usage rate, there is no 1 time option to add on top of your data. You will be charged by usage block according to the rate included in your plan.
I'm sending you a PM to see what your rate is
Talk to you soon.