Data Bytes Not Working

[Trainwrecks]

I’ve tried a few times to access the Data Bytes and I get an error saying it can’t work at this time.  I have the latest app and iOS up to date.

[FidoPierre]

Hey @Trainwrecks, 

Welcome to the Community. 

I'm sad to see you're experiencing complications with your Data Bytes feature. We have a useful help guide in these kinds of situations that you can see right here. 

Can you check it out and let us know if it helps?  

[Trainwrecks]

Yes I had reviewed that page prior to messaging.  The specific error I get is "Sorry, something went wrong. Don't worry!  You haven't started using Data Bytes."

Where I am I have 4 full bars of service and I am not on wifi.  I am new to Fido so I have never used Data Bytes yet.  My iOS and Apps are up to date also.

D

[FidoKenny]

Hey @Trainwrecks

Thank you for giving us more details on the error message.

Can you try removing your My Account App and reinstalling it?

From there, can you let me know if you get the same result?

Also, is it your first time using Data Bytes? Or was it working before and it simply stopped working.

Let us know here

[Trainwrecks]

I have uninstalled and reinstalled the app and it still gives the same error.

I have never used Data Bytes, this is my first time trying.

D

[FidoKenny]

Thank you for confirming.

Let's check this out together.

I'm sending you a PM now to get this looked into.

Talk to you soon.