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As a Fido customer I spent a lot of time trying to get the 10G plan. Everyone I have spoken to in the kiosks (waited in line at 2 while new customers left with the plan) have told me long term customers 20 years plus are not able to get it but there is a place now on the website that says we can. I tried on line and it did not let me. I went to a kiosk and was told I had to cancel Fido and go to Rogers as I would then be a new customer - very convenient. However, I would have to wait there a few hours while fido unlocked my phone. You cannnot reach anyone by phone or I tried the chat at 8:32 this morning and no one ever came Seriously?? last chance to hear the truth prior to saying goodbye Fido
Hey @LPelechytik!
Sorry for the delay. Were you finally able to get your plan changed? If not, let me know!
No, I have not heard from anyone. Ieven tried emailing today and below is what I got even though I got the address from a current area of Fido
| This Fido email address is no longer being monitored |
|
Please do