As a Fido customer I spent a lot of time trying to get the 10G plan. Everyone I have spoken to in the kiosks (waited in line at 2 while new customers left with the plan) have told me long term customers 20 years plus are not able to get it but there is a place now on the website that says we can. I tried on line and it did not let me. I went to a kiosk and was told I had to cancel Fido and go to Rogers as I would then be a new customer - very convenient. However, I would have to wait there a few hours while fido unlocked my phone. You cannnot reach anyone by phone or I tried the chat at 8:32 this morning and no one ever came Seriously?? last chance to hear the truth prior to saying goodbye Fido
