Could not activate cellular data network

Could not activate cellular data network

Could not activate cellular data network

Damian1
I'm a Participant Level 1

Could not activate cellular data network

Hi! 2 years ago I got an iPhone 7 plus from the Apple store after ending a 2 year plan with Fido. Everything has worked perfectly fine since then, never had any problems. Until today, when I got back from vacation and I tried using my data and it gave me this message. I went to a Fido store and they told me they couldnt help me and that I had to call the customer support line. Calling and texting works, it is only data that doesn't work. I've tried everything I could think of so if someone could please help or suggest something that would be great thanks Smiley

1 REPLY 1
FidoSaad
Moderator

Hey there @Damian1,

 

Welcome to the community Smiley

 

Just to clarify with you some details :

 

  1. Did you recently start using your Iphone 7 with Fido?
  2. Have you attempted to reset your network settings?  After which, please power cycle your device (power if off completely, then turn it back on)

Let us know!