Cost for extra data

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Cost for extra data

Cost for extra data

jkrogh
I'm a Participant Level 1
I'm a Participant Level 1
November 2016
November 2016

Cost for extra data

I hit my 2Gb data limit and get a text offering me an extra 1GB of data for $15 which I accept. Only later I find out the normal charge on my plan is $10 for an extra 1GB of data. It's just $5 but feel utterly scammed.

 

Next I see that I can change my plan online to another one that's exactly the same monthly price but gives me 3Gb/mo instead of 2Gb/mo. Okay, but wait. There's a $200+ 'downgrade' fee to switch plans. Now I'm just ready to find another carrier.

 

 

 

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FidoClaudia
Moderator
Moderator
November 2016
November 2016

Hey @jkrogh,

 

Welcome to our Community! Smiley

 

Depending on your current plan, it's possible that a downgrade fee applies when trying to change your plan to a different one. If the new plan is part of a different plan category that gives access to a lower subsidy than the one you received on your phone, a downgrade fee will apply.

 

I'd love to take a closer look into this as well as the data situation with you Smiley

 

I'll send you a PM shortly!

 

 



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