Confusion about upgrade phone fees

Confusion about upgrade phone fees

Confusion about upgrade phone fees

phuongnamvn_90
I'm a Participant Level 1

Confusion about upgrade phone fees

Hi everyone,

I intend to upgrade my phone. I choose SS Galaxy S7 with small plan: pay 1 time 99$, pay 55$/each month. My current plan is 35$ (40$ after tax) for data, talk and text only, does not include any phone device before. So the problem is when upgrade procedure finish, I receive 2 bills: 177.07$ (99 + 55 + tax) from next month, and 113.83$ for one-time fee.

Could somebody please explain to me what is the one-time fee ? I just guest I would be (35 + 55 + tax). If it's right, it means I have to pay for these double plans in this month.

Thank you so much Smiley Smiley Smiley

 

 

1 REPLY 1
FidoAlyson
Former Moderator

Hey @phuongnamvn_90 Welcome to the Community!

When you upgraded to the Galaxy S7, did you already have a contract on another phone? It looks like you might have been charged the subsidy of the previous phone if so.

I'd love to go over the account to see what's been billed. 

I'm sending you a PM!