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Confusing New Plans!

Shs
I'm a Contributor Level 2
I'm a Contributor Level 2

I've been with Fido for over 15 years and I'm considering leaving, the new plans are so confusing for customers!

I need a new phone and there is so many things attached to the deal, very deceptive!

 

34 REPLIES 34

jodycherwonak
I'm a Participant Level 2
I'm a Participant Level 2

I'd say it is very confusing as now devices say $$ amount with large plan or $$$ with med plan...they don't say what a large plan is !!!!

Hey @jodycherwonak

 

Welcome to the Community. 

 

We actually provide the information about our plans right from here

 

I hope this helps! Smiley 

 

 



Thanks for clarifying your question @jodycherwonak Smiley 

In the plan page, you can see  Small, Medium, Large next to every price.

Are you trying to see what plan you already have?



nick67
I'm Qualified Level 3
I'm Qualified Level 3

The easiest method to picking a new phone/plan is to start with the new phone you want.

 

All phones:  https://www.fido.ca/nac/#/choose-phone

 

Choose the phone you want by clicking "Select", for example, Apple iPhone 6S.

 

You should now see a "Customize your phone" page where you can move a slider with the plan options "LARGE / MEDIUM / SMALL / NO TERM". As you move the slider, you will see all the plans below that qualify for the plan category. For example, to get the iPhone 6S at $0 under LARGE plan option would be $95 per month. However, if you move the slider to MEDIUM the iPhone would be $119 upfront with a MEDIUM plan of $80 per month.

 

I find it much easier to start with the new device you want and then going from there to your plan options. Additionally, you can log into your Fido My Account and click "Upgrade Device" to see how much, for example, the iPhone 6S would be on your EXISTING PLAN as well as any exclusive offers Fido has just for you! Hope this helps friend Smiley

Gcast
I'm a Participant Level 1
I'm a Participant Level 1

I had a bad experience when I renewed also. I was not told my new plan wasn't a Pulse plan and I lost access to the five extra hours of Internet and Spotify.  I wasn't told.  I called to verify and was made a good offer.  I asked them to give me time to talk to my husband about it and when I called back they had changed their mind and all of a sudden what they had offered me wasn't available... Or was"impossible that it could've been offered to me".  So I felt like they said I was lying.  I'm stuck in my plan for the rest of the time.  But first chance I get, I'm out.  Can't wait till Shaw comes to Quebec.

Hey @Gcast and welcome to our Community!

 

Sorry to learn about the troubles on your account, I assure you that's not the kind of experience we want for any of our customers! 

 

We surely wouldn't want to see you go Sad

 

I'll send you a PM so we can check it all out together.



TheBurn
I'm a Contributor Level 1
I'm a Contributor Level 1

I paid off my phone on a plus 15 plan recently but my payments have not decreased. 

nick67
I'm Qualified Level 3
I'm Qualified Level 3

If your commitment period has ended, your Plus 15 plan price will continue at the same rate; you are now month-to-month and not locked into an agreement anymore. The "Plus 15" or extra $15 built into your plan will continue even after your device is paid off. At Fido, your plan type (small, medium, large, etc) is permanently built into your monthly plan -- it is not like other cell providers who give you a 24-month extra $15 charge monthly and then your plan price drops after the device is paid off.

 

In your case @TheBurn, you are now paying an extra $15 monthly and essentially not benefiting from your Plus 15 plan anymore. You now have an incentive to switch to Bring Your Own Device (BOYD) plan which is typically cheaper or take a new 24-month contract aka take advantage of your plus 15 plan.

TheBurn
I'm a Contributor Level 1
I'm a Contributor Level 1

Can I stay with this contract and get a phone that is free on a medium plan. Retention is only offering me plans that will increase how much I am spending which I am not going to do every two years as I already did last time. The medium plans are 15$ more expensive then k0odo.

Hey @TheBurn!

 

Did @nick67's suggestion help? 

 

Keep us posted! 



TheBurn
I'm a Contributor Level 1
I'm a Contributor Level 1

Thanks Nick and Pamela, it was a help however I would like to discuss further and customer service has not been of any help. Is there someone I can speak about this.

We'll be happy to further help and check out your options. 

 

I'll send you a PM here in just a moment. 

 

Chat soon Smiley 



nick67
I'm Qualified Level 3
I'm Qualified Level 3

@TheBurn, I recommend logging into My Account via Fido.ca and clicking on Upgrade My Device. Choose a phone you want and then on the phone page, click the option “keep existing plan”. It will show you the upfront device cost with your existing plan. In addition, if you have an Exclusive Offers, they will show up here. Hope this help Smiley

jodycherwonak
I'm a Participant Level 2
I'm a Participant Level 2

I have no problem finding the plans. .but hoe do I know if a 75 dollar plus pulse plan is a "large" plan or a medium plan...it does not say !