Confused about Pulse Plans

Confused about Pulse Plans

Confused about Pulse Plans

SOLVED
sae5w30
I'm a Participant Level 1

Confused about Pulse Plans

I want to switch one of the lines on my account to the $55 Pulse Plan promotion that includes an extra GB of data. When I called, the rep told me that the bonus was only good for 12 months. Nowhere on the website, not even in the fine print, does it say the monthly 1GB bonus is only good for 12 months. When I asked in store, the reps there were also not aware that the bonus is good for only 12 months. I just want a confirmation: is the extra 1GB that comes with the $55 Pulse Plan promotion good until I change the plan again, or does it expire in 12 months?

 

 

Accepted Solution

Re: Confused about Pulse Plans

Solved by Former Moderator FidoMaria

Hi @sae5w30 & welcome to the Community! Smiley

 

We had 2 data bonus promotions: one that was included in select plans, and another sent by SMS to certain customers.

 

If you took a ''Limited time offer'' plan that had the extra 1 GB, it won't expire after 12 months.

 

Hope this helps!

View solution in context
1 REPLY 1
FidoMaria
Former Moderator

Hi @sae5w30 & welcome to the Community! Smiley

 

We had 2 data bonus promotions: one that was included in select plans, and another sent by SMS to certain customers.

 

If you took a ''Limited time offer'' plan that had the extra 1 GB, it won't expire after 12 months.

 

Hope this helps!