Confirmation email for 10GB $60 plan

Confirmation email for 10GB $60 plan

Confirmation email for 10GB $60 plan

florencezhang07
I'm a Participant Level 2

Confirmation email for 10GB $60 plan

I completed the checkout to change my plan to the 10 GB $60 plan online but haven't received a confirmation email yet. If I go under the myaccount section, it still says I am on the $70 3GB plan, but when I go to "change my plan" it says i have the $60 5GB option. Is anybody else experiencing this?

4 REPLIES 4
FidoStephen
Community Manager

Hey @florencezhang07! Did you receive the email confirmation?



florencezhang07
I'm a Participant Level 2

I still haven't received a confirmation email, but on the my account section it shows the $60 5GB plan right now. When will the additional 5gb be added?

I still haven't received a confirmation email, but on the my account section it shows the $60 5GB plan right now. When will the additional 5gb be added

 

It will take 2-3 bill cycles for the 5GB bonus to be added.



AndyHuang
I'm a Contributor Level 1

Hey Stephen;

 

Would we be invoiced overage fees before we see the bonus 5GB added, and we go over the original 5GB bucket?